Custom Concepts Upholstery — Local services in Morgantown

Exceptional Boat Seat Repair Service!

I recently had the pleasure of using Customer Concepts to repair a boat seat, and I couldn't be happier with the results. From start to finish, their service was top-notch.

They were incredibly professional, demonstrating great communication, expertise and attention to detail. They assessed the damage and explained the repair process clearly, ensuring I was comfortable and clear with every step and the cost. The turnaround time was impressive and on schedule.

The quality of the repair exceeded my expectations. The seat looks as good as new, and the craftsmanship is outstanding. It's clear that Customer Concepts takes pride in their work and strives for customer satisfaction.

I highly recommend Customer Concepts for any upholstery needs. Their dedication, skill, and excellent customer service make them a standout choice. Thank you for a...

Had me drag my boat to their shop to get measurements then never heard back from them for months. When I called they remembered me bringing the boat in but lost all of the paperwork. They then said they would come to the boat to get the measurements. They came and then once again never heard back from them. I just called again this year to have 2 boat cushions done and guy told me that he will not have them done for the boat season and as far as him never getting back ahold of me is whatever. At first we really liked this place but to get treated like that after being a repeat customer is the opposite of how things should be. I will also say if you have them do boat repair on your upholstery be careful bc they use staples on the underneath of the cushions and when those staples rust it will discolor your fiberglass that the...

I shared some before and after pictures. I asked Harley to replace the fabric and wood if he had too. Most all the wood had to be replaced, cool good job there. The colors were matched perfectly too. I was not as happy with the stitching. So, I went back and Harley explained he took the 25 year old seats apart and used the old fabric as the exact pattern for the new. I guess Harley did not see any room for improving what was there. Maybe I should have done a better job taping the old seats back together. And I would have had I known that it was going to be the exact pattern for the new material. I said to use yor supplier for what ever materials you needed. Even paid extra the day before I pick up the seats. Everyday is...