Morgantown Municipal Airport — Local services in Morgantown

TLDR version: airport is decent. Staff is pleasant. Airline is inefficient. Ensure ample layover time, prepare for lengthy delays.

Staff is friendly. TSA was so quick. Building is decent. Seating is not the most comfortable. The pilots are excellent and friendly. My first time flying on the 8 seat plane was terrifying, but I got used to the turbulence by my second flight. The only negative is southern airways express. My departing flight was delayed by over 3 hours. Nearly every half hour they would delay it another half hour. This wouldn't be a problem if it didn't cause me to miss a connecting flight. I ended up having to spend an extra $430 to get to my final destination. When calling the customer service number they were extremely rude and unhelpful, they ultimately hung up on me. If the flights were consistently on time I would definitely recommend traveling to and from MGW. It is so convenient to take a 25 min flight to PIT. Unfortunately, the airline they have partnered with leaves too much to be desired. I am only giving 4 stars because this is meant to be a review of the airport itself, not the airline. The airline would be a 2 star review, the only saving grace being the friendly staff and pilots who have no control over the situation/ compensation for travelers. The reason for delay in my case was a broken down plane, they had to "test" and fly in a new plane. The airline needs to be prepared for these situations and not make their customers wait this long. The airline should probably invest in some newer planes and definitely hire better representatives for their customer service phone line. I'm sorry for the novel, but I hope this can help fellow travelers avoid the...

Down-home, and growing! GA is coming alive again and the airport management seems ready to build GA and other opportunities at the airfield.

But while an extension is underway, and an industrial park seems to be coming, keeping line crews appears to be a challenge!

The grounds are not being mowed, The bathrooms, while clean, are not being regularly cleaned and stocked.

It is difficult to find and keep good workers especially who can pass federal random drug testing, but it can be accomplished in an environment where workers are appreciated and compensated well.

I hope the management finds ways to continue good growth and to encourage a welcoming,...

The flights were always delayed. There was no communication and when you call their number you would be on hold for 30-45 minutes just for the customer service rep to be disgustingly rude. I had a round-trip and their disregard for my plans and safety made me have to reschedule everything and rework the week I had planned. I was stuck in one destination for hours on end with no communication. Then on the trip back they fully canceled my flight and offered no options to rebook. I ended up having to go through the other airline I was on and rebook everything there. They're unresponsive, rude, and disorganized. I will never suggest this airline, it...