RMA New Jersey | Morristown — Local services in Morris Township

I have been wanting to leave a review for a while now and being that it is 2 years since my 1st embryo transfer, I am compelled to do so today.

At first, I felt very hopeful after starting with RMA in January 2022 after 1 1/2 years of trying naturally and with the help of our OBGYN. The staff, especially Dayna, were all warm and welcoming and my nurse, Jennifer, was lovely and quickly responsive. I was already diagnosed with PCOS and shortly after starting, I was diagnosed with a thyroid condition. Insurance would not cover IVF right away, so we started with IUI's and we did 4 of them, and none took. We then moved on to IVF and my first portion of IVF was great. We retrieved 28 eggs, 21 matured, 19 fertilized, and 14 became embryos, 10 of which were sent off for PGT testing and all came back normal.

I felt optimistic heading into our transfer, but boy was I wrong. 11/11/22 - fail 12/27/22 - fail. We took a break and did a hysteroscopy, which showed I had chronic endometritis. 5/19/23 - fail, after clearing the inflammation of my uterus & this transfer was also done by a resident. You would think they would look at my case and NOT USE A STUDENT ON ME. It is also important to note that none of my transfers were done by MY DR. and all 3 of my transfers were done EXACTLY THE SAME, nothing was changed or altered after each fail BESIDES for adding over-the-counter Benadryl before transfer #3.

We had our WTF call with our Dr. and she pretty much didn't have any ideas or reasoning as to why our well-graded and normal embryos were not implanting, other than my weight, since I had an elevated BMI. She recommended me going on Ozempic to lose some weight for 4 months then doing a medically induced menopause for 2 and then trying again. I told her these weight loss drugs are meant to STAY ON once you go on them and I would just gain the weight back. I mentioned ERA tests, intralipid infusions, and Neupogen, all of which were shot down by her. I decided to start the menopause (in case I did have endometriosis or adenomyosis), to then find out that they did the first month of it INCORRECTlY and I OVULATED.

Fast forward - we get 2 second opinions which both had the same ideas and path forward based on my previous treatments. They were shocked the lupron was administered incorrectly and recommended I do a 3rd month of menopause to make sure it was done correctly. Something was telling me I needed a more individualized treatment plan.

I wound up leaving RMA in August of 2023 and going to a smaller clinic in NY. My Dr. found that I had a tilted uterus, which was missed by RMA after NUMEROUS ULTRASOUNDS, and he did an ERA test on me and determined my embryo transfers were being done 2 days too late... yup that's right! All 3 of my transfers were done at incorrect times, based on my body's response to progesterone. After our first transfer in NY in November of 2023, we got pregnant and now have a beautiful 3-month-old boy, WITHOUT the use of OZEMPIC.

My reasoning for leaving this review is to let people know that sometimes, the big clinic can get you results, and other times, the small clinics that look at you as an INDIVIDUAL rather than a ONE-SIZE FITS ALL, is a better way to go. After only 4 months & 1 treatment at a smaller clinic, I had success because I was treated with care and treatment tailored to MY BODY.

I am grateful for RMA and the 14 embryos they initially gave me, which did result in the live birth of my son, but I am disappointed that 3 perfect embryos may have made it if I was looked at through another lens other than "an elevated BMI" and the same as every patient that walks in there. Infertility is crazy and sometimes, unexplainable, but in my case, some reasons were missed tremendously.

I am so grateful that I left when we did or else our son wouldn't be here today. If I could save someone a year and a half of their life, sadness, and frustration, that all could have been prevented, then I feel at least going through it was worth it in some aspect. If you're still struggling, have hope & trust...

UPDATE: Another doctor has so graciously agreed to see me. I was supposed to get a call by the end of the day to schedule, but no one ever called so I called back at 3:30pm. The first two calls went to voicemail. The third call I blocked my number and my call was immediately answered. This doctor was only willing to do a phone call. When it comes to something as important as this, I would prefer to have an in person conversation as I had in February. I was told this doctor doesn't do that so I asked if I can changed doctors and was told that is not allowed. So now I am stuck with a doctor who refuses to see me in person to discuss the most important topic in my life. As the patient, how am I just randomly assigned a doctor? And if I don't like them, then oh well?? I should have the right to switch doctors with or without cause if I so choose. After much back and forth, they begrudgingly agreed to a telehealth appointment. I also reached out to James O’Malley numerous times and never received a response.

My fiancé and I are trying to decide if we are going to have a child now and postpone our wedding or freeze embryos and wait. I have a very low egg count that is dropping quickly, so I tried to make an appointment with the doctor to help decide what direction we should go in. The doctor REFUSED to see me in person to discuss this because she saw me in February. My numbers dropped from February to May. The situation has changed from now until then. This is the biggest decision I'll make in my life and I need guidance from my doctor and she won't see me. I asked for a phone call from the doctor, and I couldn't even get that. Never in my life have I been refused to be seen by a doctor, let alone for something as important as this.

The attached photo is the conversation with the nurse. Dayna, the nurse practitioner overseeing us, is completely gatekept by the nurse. I am not able to have any communication with her. No email, phone calls, or appointments.

On top of this, the finance department is awful. They double bill you, but you don't get copies of the invoices so you have no idea you're being double billed. I've also had issues more than once where bills were paid, but the finance department did not mark them as paid so there was a hold on my account and I was unable to make a new appointment (when the doctor was still willing to see...

RMA Morristown is an office filled with exceptional people. From the moment you call the office and speak with someone, you know and feel that you are being listened to. The journey of infertility (of any kind, because there’s so much that could be going on you don’t know about, ie. fibroids, hormone issues, etc.) is a really difficult one. RMA makes this journey bearable and hopeful. Dr. Hong is an incredible physician with the bedside manner of an angel. She’s patient and takes her time in explaining everything and answering every question in any way she can so you can understand it (medicine is a complex and sometimes confusing/daunting thing when not a medical professional yourself!). She’s also down to earth and funny, making you feel so much less anxious after your first visit with her. Dr. Bohrer is an incredible physician and surgeon. He, too, has excellent beside manner. He is lighthearted and makes you feel comfortable as you’re heading into whatever procedure you might be getting. I cannot forget the nurses, Emily & Colleen, (and all of the nurses really bc I spoke to some others along the way) are kind and genuinely care about making your journey as easy as possible by providing constant follow up and actually calling you with results or information when they say they are going to (imagine that!). The phlebotomists and office staff as well, all are kind and up working at the crack of dawn to ensure patients can get their early monitoring done; just an amazing group overall! All in all, the experience at RMA is one I’m grateful to have had. If I could shout this from the mountaintops for all to hear, I would! I recommend RMA for care 1,000,000...