The Westin Governor Morris, Morristown — Hotel in Morris Township

and being slightly short on staff, the Westin Governor did an excellent job managing the situation. There was no mini-bar service and no room service during our stay checking in 11/1/12 and checking out 11/4/12. Instead of a la carte menus which are highly rated on the internet, the Blue Morel was in buffet mode. Although the food quality was generally excellent, the scallops were slightly overdone which can't be helped sitting in a buffet warmer and the sushi was unremarkable, equivalent to typical Japanese takeout. The pastas were more suited for kids tastes. However, the beef & mixed wild mushrooms and southern fried chicken were incredibly delicious.

The hotel does not seem to have service elevators, so the already slow elevators had to be shared with the staff brining their carts on & off. A hotel cannot be more than 4 stars maximum without service elevators. I would take the stairs even though I was on the 4th floor, but there are no stairs that go directly between the 4th floor and ground floor. One must take multiple stairwells and zigzag through the corridors on different floors in order to get to the different stairwells.

When I checked in the bathroom sink drain was closed and because the stopper was unscrewed from the lever, it could not be opened or closed. An engineer came within an hour of my complain to fix the problem. However, later when we were using the sink, we noticed it drainied very slowly and the water was backing up or filling up in the sink. The next day, the maid must have noticed this problem and had it fixed so we did not have to call about the clogged drain. Given the circumstances around Hurricane Sandy, I'll assume they were short on staff and were not able to check the room thoroughly before we checked in.

Also, a few hours after we had checked in and settled in the room, a couple with a baby in a stroller showed up at the door trying to get in because another front desk clerk had given them the same room. They were appalled and went back to the lobby to remedy the situation. I hope they were able to get a satisfactory room.

The Wifi is free even though the room guide, which needs to be updated, indicated there is a fee. SPG Platinum status gets you free Wifi even if there is a charge. The Wifi signal is excellent and consistently strong. There was a problem starting 1 night around 11:30PM connecting to the internet. When the problem still remained at 5 AM, I called the front desk at 5:30 AM and spoke to a male clerk who said he would send an engineer. A half hour later no one had showed up, I called the front desk again, but a female clerk answered and said she would call engineering again. She called back saying the engineer at the hotel cannot resolve the issue and gave me a toll-free tech support number to call. During the shift change, the night clerk should have informed the morning clerk on all open issues. The tech support found there was a problem including some network packet loss. He worked on the problem for about 30-40 min and called me back when the problem was resolved. However, I had already noticed the internet was accessible again from both my PC & iPad a few minutes before he called back.

All the staff from the front-desk to the bellmen to the cleaning staff to the engineer were all friendly, courteous, and tried...

I am highly disappointed with my stay at The Westin. On Monday evening, I checked into my room and requested to extend my stay by an extra night. The man working at the front desk said he had added an extra night for me. Once I settled into my room, I checked the Marriott mobile app to confirm the change, but it hadn’t been updated. Honestly, I wasn’t too stressed because the app is often unreliable, so I figured it would update by morning.

Come morning, I checked again, and the app still didn’t reflect the added night — my check-out time was still set for that morning. I decided to call the front desk to confirm my extended stay and was met with further frustration.

Before I called, I turned on the shower and discovered the tub was clogged. I called down to the front desk to 1) ask for someone to unclog the tub, so I could use the shower, and 2) confirm my extended stay. Maintenance promptly came and fixed the clog, which I appreciated, but when I asked about the extended night, the front desk informed me that I would need to book a separate night online, and they would adjust it on their end to ensure I stayed in the same room. I found this odd, as I have extended stays at other hotels before without having to book a whole new room.

To make matters worse, the rooms were outdated, which didn’t meet my expectations for a hotel of this brand and price. Additionally, the elevator closest to my room was out of order during my stay, forcing me to wonder across the floor to find the next closest elevator.

Regardless, I went to book the second night, only to find out that the hotel was completely booked. So, I had to scramble and find another hotel at the last minute.

What I found most frustrating was the lack of transparency and communication. The front desk told me they had added the extra night upon check-in, but then I was told later I would have to book it myself. If they had informed me during check-in that they couldn’t extend my stay, I could have made other arrangements ahead of time and avoided all the confusion. It feels like they were aware they were sold out but didn’t provide me with the full picture until it was too late.

As a frequent traveler, I expect better service and clearer communication. I’ve never encountered such poor handling of an extended stay request before. I am extremely disappointed in how this was handled and I have no intention of staying here again, nor will I be recommending any of my colleagues to stay at...

I first contacted and considered the Westin Governor Morris for my October 2020 wedding in 2019. Back then, the staff was very easy to communicate with and answered all my questions. When I decided to postpone from 2020 to 2021, they made it relatively easy and painless and moved all of my blocked rooms for my guests. During 2020, things took a turn and it was hard to get a reply back from the event/sales staff. I spoke to at least 4 people throughout the process but I was being pretty laid back about the entire thing for a while until the month before the wedding. I decided to check in that I had a confirmation # for my own suite on the night before my wedding - the one in which we'd all be getting ready in the morning. Nope - the staff hadn't moved MY reservation at all and I didn't have a suite in my name. It took me calling 3x, emailing, and leaving a voicemail to get a response from the sales manager - who didn't apologize for this huge oversight on their part - just for the confusion? On the Monday before my wedding weekend, they send an email out to remind guests of their reservation with a 4pm check in time! I immediately get texts from my bridal party confused since we were doing rehearsals at 5 and we thought check in was 3. I had to reach out to sales where I was told they would honor 3pm check in for my party since things had changed since my contract. However, they didn't bother to let my guests know that so we had to scramble to let everyone know they can check in at 3pm. On Saturday at check-in, everyone's room was ready besides mine. Fine - I can be patient. But as I overheard guests from other weddings trying to check in.. the hotel had done the same to them. The front desk clerk very coldly stated that check in was 4 when the MOTHER OF THE BRIDE said I need to get into my room so I can get ready before the shuttle leaves at 4 for the wedding! What kind of hotel has a 4pm check in? Besides that - paying $15/day for WiFi? In 2021? Parking was also not free according to the fine print but I think the staff was too overwhelmed to deal with that or me and my guests will be billed later for that? It is a beautiful hotel but it's too bad that the sales and customer service leaves much to be desired. When one of my bridesmaids left something on the shuttle, it took us haunting the front desk staff for over an hour to get us a number for the shuttle company. This hotel was the biggest regret of my wedding weekend!...