Moscow & Pullman Building Supply — Local services in Moscow

The prices are high and the employees are consistently rude. I feel very unwelcome every visit to Moscow Building Supply. I'm not talking about one negative experience, but consistently on several visits I was ignored by multiple employees and then when I finally get someone to help they are snappy and unhelpful. On today's visit several employees saw me looking around and turned and went the other way. When I finally went to the counter in the back of the store the two employees who were talking to each other ignored me for several minutes before asking if they could help me. I asked if they had foam insulation board. The employee rolled his eyes and said "yes" followed by silence until I asked where it was located. On the visit prior to this I had the same problem trying to find wood shims. The only employee I could find saw me coming and shot down an isle to avoid me. I shouted "excuse me" and he sighed and was rude the entire time. Before that visit I tried to return a bolt because I bought too many and they refused to return it because it had grease on it from handling it with dirty hands. The cashier got the manager who insulted me for even attempting to return it and said they won't take it back (why would any company risk losing a customer over a few cents?)

I've also noticed that they seem to only hire a certain type of cashier, which I think is gross and degrading.

It's well worth the drive to Lewiston to go to Home Depot. The prices are much better, they have a great return policy, they don't adhere to gender role oppression and they won't treat...

We have trusted Moscow Building Supply with "supplying" both our new shop and home. So far very little has been furnished without a hitch. To name a few: lumber packages incomplete and incorrect. Window packages missing windows, etc. But the latest was the shop trim package for the windows, doors and baseboards. We were assured the finish would be as shown but it all arrived unfinished. We attempted contact with the manager. It took more than a month to "catch" him at the store. He NEVER tried to contact us. In the meantime we spent hours and hours finishing it ourselves. Not easy since we are still under construction. When we finally got to talk to him at the store today he said that's the way it comes and we got what we paid for. This was MISREPRESENTATION. Instead of owning the mistake and offering any discount or maybe pay for the finish products he just said too bad for you. I hope his boss knows that this kind of poor customer service will cost him business. We have dropped tens of thousands of dollars with these guys. He acts like they are the only option....

We've frequented MBS for a very, very long time. Since they moved to their current location almost 18 years ago we thought they would really update the antiquated system of how they run their business. I really like to shop there for our fixer-upper, but it is tiring to have to have every ounce of info off their shelf tags because their cashiers and cash register system is not up to par with modern times. We just went in today (8/12/2018) and got some things. Forgot to look at the price and info on the shelf tag and when we got up to the cash register the cashier was so confused and had to ask a fellow employee what something was called, there were barcodes on the stakes that we got, but they wouldn't register with the scanner (probably because they were curved), she finally punched in the numbers on the barcode and it went in. We weren't in a hurry, that is not why I'm complaining, I'm complaining because we're nearing 20 years of MBS updating their building and system and they're still not "up...