Village Centre Cinemas at Eastside Marketplace — Local services in Moscow

Decided to go to a matinee with a friend. Showed up at 2 for the 2:20 showing as stated on the website and in the showing times outside of the theater, and there was no one there. When someone finally opened the box office at 2:25 there were many people waiting. The girl working the booth said that they actually only do matinee showings on weekends. This isn't stated anywhere on the website or on the show times at the theater. A group behind us asked if we would receive a discount to the next showing because we had all been waiting for half an hour. She said no. They asked to speak to a manager, she said she was the manager and sorry, she wouldn't do anything for us. I've been to a weekday matinee at this theater before so it sounds like someone was late to work and decided to lie through her teeth. And if that isn't the case, this theater has very, very poor management. I've been a loyal customer of this local business for 5 years - this one interaction will have me taking my business elsewhere. From the sound of it, the same is true of the other disgruntled...

Usually a fun experience. THIS time, had to go tell them to turn the BRIGHT LIGHTS off so we could watch the movie.... they forgot! Had to notify them when the bulb burned out and screen went dark and sound still playing. Requested they back it up so we could see the last few minutes we missed.... they didn't. Had to tell them soon after that the sound shut off while the picture continued. DID get a refund once I politely told them that we missed too much of the movie already and were going to leave. Had to provide (incredibly enough) reasons I wanted ny money back. I had spiken to the manager each time so it should not have been a surprise.. This all happened from start to about 1/2 of the movie. They were also polite, but not really into MAKING IT RIGHT for us without needing us to explain why this was so unacceptable. They were NOT busy and hardly anyone there. Will still try again, just THIS experience...

In June, I ordered tickets online to go to a movie with my little sister. We got COVID and couldn't go. I reached out to them over email to ask for a refund and I got a response from Maghan Dougherty saying that they could return it through my credit card (but she needed me to send my card info over email) or they could mail out a gift card. For online safety purposes, I chose to get a gift card mailed out to me. This was June 26th. After a little over a month of no gift card, I sent a follow up email asking about the situation on August 4th. No response. I went to the movies late September with my boyfriend and asked someone about the situation, she took my information down and said she'd have her manager contact me. Still nothing. I feel a little cheated and I'm just really bummed because I loved watching movies in...