Palouse Juice — Restaurant in Moscow

The juice was refreshing, yet quite expensive for a half a cup over 7 dollars with tax. Not sure what was going on this visit it was my first and definitely my last. Employees were very rude and acted like it was an inconvenience I was there ordering something. The place had no other customers at the time of my visit. I looked at the menu choose the juice what's up doc . The child at the register looked to be 13 years old and acted it. She ask me what I wanted. I told her than she opens a drawer next to her proceeds to read a text off her phone and than sends a text than looks at me and says so what was it that you wanted. I order again she takes payment and than she looks at who she called mom and says hey I figured it out it was something dealing with there payment process system and they proceed to mess with that for awhile and than they both look at me and say what was it you ordered again. Wow the 3rd time I said the juice what's up doc. Than the mom say did you take her payment the child says yes already did. So than they turn to the other employee and ask her to make the juice she than proceeds to tell yet another employee she should make it and from my observation it looked like she was confused and was training and had not yet made a juice. So the girl walks the confused employee over and gives her a quick rundown on how to make the juice meanwhile the mom daughter are still messing with the payment system and have no clue what's going on. The new employee is than left by the trainer to make the juice on her own she messes up and the mom now steps in and says there's not much juice there did you use all the ingredients she seemed confused so the mom or owner tells her to just grab more carrots to fill the void. Well that didnt work so they put quite a bit of ice in the cup to fill the void than poured the juice over. It still didn't fill the cup. Really for over 7 dollars I should at least get a full cup of juice . Than the owner or mom hands me the drink and you could tell by the look on her face it wasn't right yet she still gave me the drink and probably hope I would just leave . Let's just say it was mostly carrot juice. Than she goes back to looking at the payment process device again. I walk away confused and stunned at what I just experienced all for a cup of juice. Not again not ever will I return maybe under new management but these crewmembers we're not displaying team work nor good customer service. Next time I'm sticking ...

I'm leaving them a 4 Star review because I don't believe their family business should be hurt by my review, I generally have a good experience and I do enjoy their juice. I am more than understanding with mistakes in the service industry as I myself have experience working in the service industry, however, I was not terribly pleased with how I was treated today. I made an order for juice and toast to go. I got my toast first, they had to make a correction because I didn't clarify I wanted it to go after I ordered it, not a big deal. After my toast, I did stand there for about 20 minutes waiting for my 7$ juice while the employee stood there seemingly bs'ing with a customer. Finally, I was noticed and they asked if there was something I needed. They grabbed another employee to make the juice so they could go back to bs'ing with that person. I didn't feel very valued or prioritized as a customer and they didn't go at great lengths to apologize. I was late to work waiting for juice and they sort of just brushed off the situation. Generally, my experience at Palouse Juice is not a bad one, so it was disheartening to have that happen. I won't let it be my last visit, however I will say that if I continue to have experiences similar to today's, the prices are too steep for it to be...

I couldn’t decide whether to post a review or not but my conscious got the better of me. I was visiting town this weekend and decided to check this place out during the farmers market. I was talking to an employee, who was taking my order and giving some recommendations. They were super helpful, and after I paid I was greeted with the usual tip screen that most businesses use these days at their cash registers. I asked what people normally tip here, i mean it’s a college town and I wanted to give a little extra, and they said it didn’t really matter because the owners get the electric tips from credit cards, not the employees. I couldn’t believe it. A small cup of juice is almost 7.50 after tax, with a 20% tip its close to ten bucks for one drink, and the owners still take money from their employees? It was super busy when I ordered, and I only saw younger looking employees working hard, not an older looking man or women in sight helping. I felt truly bad for the workers and fished out some spare change I had from my bag and left it in the physical tip jar on the counter. The drink I got was the detoxifier for the record, and it was decent. Not quite worth 7.50 however....