AT&T Store — Local services in Moulton

My husband & I had a very unpleasant experience with a customer service rep who I don't think has worked there very long...at least she didn't act like it. She was not very knowledgeable in helping with a problem my husband had with his phone. He was indeed upset with his phone service & wanted it resolved...he was respectful, but direct. She took everything he said too personal, lost her cool, asked us to leave, & said some things that a customer service person should never say.. I know..I worked with the public for 40 years, & I know that sometimes you just have to take things & move on, being gracious as you go. The old saying, " the customer is always right", is still true today, even if at the time you think they're not.. Didn't get her name, however she needs to learn to handle people better & learn her job... We went directly to the Decatur store, & the problem was resolved within minutes..We won't be back in the...

Needed a prepaid SIM. Right in & right out. I got lucky there was only one customer there because I think there was only one agent working. But $300 for 360 days of service with unlimited (15 gb / month before throttling begins) is a great value. Contacts with any carrier is just a rip off. Be smart. Buy your device unlocked from Amazon then go prepaid. You will not regret it. If you add up what is charged total for a phone then the cost of 3 years service (required 36 month agreement if financing the device) you would be blown away compared to the alternative. I gave $1000 for my S24 ultra. Then count 3 years service. I'm under $2000. You'll never get it that cheap with a contract. Plus you can add insurance through at&t even with BYOP....

Well I was hoping that this place would not come up,all Im gonna say is I've had a heck of time with my service with them ,I had the same number 14 years and wanted to get out from under the two year contract and pay as I go. I did everything they said they said to do but I still didn't get to keep my number ,I've got a new number and I owe them 130.00 as we speak that Im not gonna pay.i had been with them since 2004, there not to good to there longtime customers,never left there with my problem solved,i gave them three stars for the stores appearance and that is all.I think where the customers always right flew...