Sonic Drive-In — Restaurant in Moulton

I love it ! The food is always good, I don't think I have had a bad moment there yet, sometimes they are slow but there are only so many workers, can't blame them, my favorite was the smasher burger, but I think it's limited time. I don't get the drinks - I don't like the taste but the food is so good and cheap !

Edit - we went today and the girl who took our order was horrible... There wasn't a rush. The girl at the window was AMAZING, she was so sweet. I am not going to let that one rude person affect my rating. The girl at the window needs a raise. Idk I think the girl over the com was just having a bad day. I didn't wanna be rushed.

Edit 2 - to say I'm disappointed is an under statement. Some kids were working, it took them 20 whole minutes to make 3 drinks and a burger...was the order wrong? Yep every bit of it. This is something that will affect my rating. The burger wasn't how I ordered and it was dripping with whatever kinda stuff they put on it. I asked for only ketchup and I got the whole thing... The drinks we had didn't even come with what was advertised. I didn't pay for boba for there to be none.

Edit 3 - this may stop me from coming every again and I have many who agree. My order is always a smashburger, cheese sticks and queso.. no more queso. Why would u take away something that sold so well? I LOVED it, it was the only reason I came back. I can get a hamburger at another place. I now have no reason to come here. Every time I come it gets worse. The service is now horrible there is a kid with blue hair who is awful! Stop taking away things people like, you know it upsets them. You will either take it away permanently or bring it back soon. It's most likely a marking strategy but no. You lost me. I understand that I'm one person and it doesn't matter what I do but you're not a corporation without us. Bring the queso back, and teach your employees better. NONE of these kids should be working. ( The one lady is still wonderful ) Only reason I stay at a 2 stars is because I like that woman at the drive through and the smashers are good. If I can give the service and atmosphere a 0 I would, but I'm not...

My recent experience at Sonic MOULTON AL, it left a sour taste in my mouth, primarily due to the unpleasant attitude and poor service provided by one of the supervisors. I feel it is important to share my experience with others who might be considering dining at this establishment.

While placing my order, I specifically stated my preferences to the supervisor, requesting all the desired ingredients to be included in my sandwich. Unfortunately, when I received my order, it was glaringly evident that several items were missing. Not only was the sandwich incomplete, but the overall quality of the dish was subpar.

Upon notifying the supervisor, I expected an apology or, at the very least, a willingness to correct the mistake. Instead, the supervisor displayed a nasty attitude, dismissing my concerns and refusing to accept responsibility. Their rude behavior made me feel unheard and invalidated as a customer.

Food is way too expensive to be...

I once gave this location a 5* review but the visit today was the worst experience I've ever had at any sonic location. I placed my online order at 6:35 pm (from a online order pickup parking spot) and checked in as soon as I placed the order. After sitting here 11 minutes (6:46) I called the location. Sometimes you have to go through the drive-thru and they never tell you that until you call, so I called them (at 6:46) and they said they would bring it out to my car. Several cars have parked and got their food and left since I've been waiting. All I have is a supersonic cheeseburger and a large tots. I'm wring this review while I'm parked at sonic waiting and the time is now 7:17 and I'm still waiting. This both ridiculous and unacceptable. If this is supposed to be fast food, I would absolutely hate to see what slow food is. Normally I wouldn't ask for a call back but this time I would definitely want to...