The Appliance Connection — Local services in Moundsville

I do not recommend this company. When we ordered a freezer online, it said that there was only one in stock. We bought it in mid-November. At the time they could not give us a delivery date. After more than a week we called them back and they said that they did not have any at this time, but a shipment was coming in. How could that be? We bought the one they said they had. They continued to advertise that they had one in stock and I would guess others also bought the "only one left", like we did. We finally got a delivery date of November 30th. It didn't come. We called again and they gave us two additional delivery dates each time we called. It finally arrived at 7:00 a.m. on January 8th. We insisted that it be opened to look for damage. The freezer was severely damaged. One bottom corner was smashed in. There were two additional dents on the outside and when we opened the door dozens of shards of plastic fell out. We refused the delivery. When I called them that day at 9:30 a.m., I was placed on hold. I was told I could get a call back and would not lose my place in line. I did that. m. I called back. This time I stayed on the line until I was told that I was 17th in line. It is 3:00 and I still do not have a call back. My husband called a few minutes ago and got right through. They said they have no more freezers and will send our money back in 7-10 days. I do not recommend...

In January of this year I purchased a Whirlpool Range from Appliance Connection. I have purchased various other appliances from them over the last 60 years of marriage. However, I will not be purchasing anything from them in the future. I had trouble within 2 weeks of my purchase. The outside of the stove would get so hot when I tried to bake in it, that I couldn’t touch it. The repairman came, and couldn’t find the problem. He said he would talk to the company and get back to me. He never did! I called the store and they contacted Platinum Repair which takes care of warrantied appliances. They found that the oven door had been improperly installed and made a correction. However, there was a problem with the element inside the oven and he ordered a new element. After several trips to the store and being unable to speak to the owner, who never shows his face, the stove is still unsatisfactory.i have ruined more baked goods during these past 4 months than in all of my years of marriage. My next alternative is to contact an attorney. I will NEVER purchase anything from this store again. Shop local, didn’t work for me in this...

Absolutely horrible service. Order a refrigerator on Jan. 28 l. Arrived Feb.11. It was dead on arrival. It is now March 16 and we still do not have a working refrigerator. They will not stand by the appliances the sell. They said they are just a 3rd party reseller and that it's not their problem if the refrigerator doesn't work; that's for GE warranty. Have never received a call back. Always have to call them to check status. I never thought buying an appliance would be such a nightmare. I have filed complaints with the BBB, Federal Trade Commission, Office of the New York Attorney General Laitia James. I have also filed a dispute freezing the credit card payment. They are sending another technician tomorrow after 2 weeks wait. They have been here twice already trying to fix it. If you have even one brain cell, do not buy anything from this business. I have all the tickets entire and screenshots of their lies and...