Trader Dans TCG — Local services in Mount Joy

I placed a preorder with Trader Dan’s TCG in February, hoping to secure gifts for my children well ahead of time. Unfortunately, my experience with this retailer has been disappointing. Throughout the process, communication from the company felt impersonal and heavily reliant on scripted policy language, with little indication of genuine customer care. Despite my efforts to clarify the status of my order, responses remained vague and unhelpful.

Eventually, my order was canceled without a clear explanation. While businesses may face logistical challenges, the way this situation was handled gave the impression of poor customer service and a lack of accountability.

After sharing a review outlining my experience, I received a cease and desist notice from Trader Dan’s TCG, which I felt was an attempt to silence legitimate consumer feedback. In my opinion, this is not reflective of a customer-first approach and has further reinforced my decision not to do business with this retailer again.

As a consumer, I encourage others to thoroughly research before placing an order, especially when prices are significantly higher than those of mainstream retailers. My goal in writing this is to share my experience so others can make...

Another victim of traitor dan here. Bought an online membership($30) and also bought a monthly bos subscription($25). And did a preorder of some etbs for ($240). Never received my monthly box. I emailed to no avail. I opened support tickets in the discord 3 times where they assured me they were sending my monthly box. After 3 months of never getting my monthly box i decided to cancel that order and my etb order. They told me to email them to cancel my order. I emailed them 3 times over a span of 2 weeks to no avail. Finally after i threated to do a charge back they said they would refund me. But they told me they would not refund me for my membership or for the monthly box they never sent me. Which i would consider theft because i paid for literally nothing when i was told i would receive something. It has now been 3 weeks since they said they were refunding me and i still have not received a refund. I have left the discord and i have been emailing them for the last 2 weeks asking for an update on me refund and have not heard back a single time. I will never deal with the shop again and i would never suggest anyone else to...

This is a really horrible Shop to deal with, placed multiple preorder online this shop with guaranteed item will be delivered in the right time and matter but months later nothing shipped excepts countless excuses from shipment late, shipment getting hold up at custom, their sale rep at distribution company quit and they cant get no help from them and now just radio silent and just answer any question about the new Pokemon set that just came out that he took preorders in as well, he barely give any of his shop member (paid member $30 or $50 a month) update. If you want any update you have to put in a ticket for it instead of him make a public update for everybody. Now he taking private preorder via email - invoce - cash app type transaction since many ppl caught on to his fraudulent behaviors, i hope he not gonna just take those ppl money. Please stay away from this shop instore and online. If you local to his ship also report them to your local police. THIS BEHAVIOR IS NOT GOOD FOR THE TCG COMMUNITY AND THE LOCAL...