Retro Fitness — Local services in Mount Olive

The staff has always been very kind, and greets me every time I walk through the door. However, due to a minor misunderstanding, I was signed up for a membership that I was told would be cheaper for me, but was not. This was okay, as I am sure the staff member didn’t intend to do so and was just misinformed. However, trying to contact the manager to resolve the issue took nearly two weeks with at least three emails that were not responded to, as well as several phone call attempts to reach her. Once I was finally refunded and asked to come in to set up a new membership, I explained that I was not in town (which was the reason I couldn’t come in to resolve the issue in the first place). Sarah, the manager, sent me a very passive aggressive email and accused me of misrepresenting the situation, which I did not appreciate especially since I have been kind and patient with her unresponsiveness. Looking back at her first response email, she was not professional enough to proofread her email either. I usually do not write reviews, but I feel that this situation truly tested my patience, and my kindness was met with aggression and lack of professionalism. Though I wish I did not have to come to this Retro in particular due to this experience, I will still attend due to their clean facilities and remaining kind...

It's an average gym. That means all the annoying things that come with an average gym.

In order to cancel your membership it's not enough to call or even visit in person. They require you to give them a letter that you're canceling. You can't even send it via email. The manager won't even come out. They hide behind their front desk people. I am very disappointed. I thought this gym would be more honest with their members.

EDIT in response to the owner's comment: That doesn't make sense. If there wasn't a manager then the front desk person should have told us that instead of going to the back when we asked to see a manager. They then returned to tell us our only option was to send in a letter to cancel.

Either way none of this matters, and it's hardly worth the time or money. You are completely in your right to use the contract to make canceling from your gym as difficult as you want. I just want to share this experience so that others can understand what it's like to try to exit a relationship with your gym. In...

I agree with some of the comments on here about being rude (Not my first experience with people being rude). I called a week ago and asked if my son could come with me and was told no there are certain ages (my son is 12). I go to cancel my membership at retro the girl Sarah asked me why I was canceling and I explained she said our rules have changed and I told her it was the week before I called about my son (all he wanted was to do treadmill) and then she canceled my membership and for the last few weeks we have it she wrote son can come with in the notes. So why once I cancel my son can come with me but when I’m paying he can’t? I wrote back to her asking and she ignored my question and told me it was in the process of being canceled. Very upsetting, rude, and unprofessional. I really don’t appreciate Sarah not answering me as to why and how the rules changed. If someone with professionalism could call me and explain that...