Factory Authorized Service Technicians (F.A.S.T.) Appliance Repair — Local services in Mount Penn

Frustrating - I will never use this company again. My double wall oven wasn’t working. The first time they came out to look at it, the technician didn’t bring the dolly he needed in order to pull the double oven out of the wall and look at it. So I had to schedule a second visit – at least they waived the visit fee for the second visit. They came out the second time, pulled the oven out of the wall, and realized that the problem wasn’t with the oven at all, it was with the electrical junction behind the oven, which had totally burned out. So I need to get an electrician to fix it. I called my electrician, and they were willing to get someone there within 30 minutes to fix it which is pretty amazing. But the repair person said he couldn’t wait around, even if he billed me for the time, and he couldn’t leave the oven on the dolly and come back later to get the dolly. He said that I needed to schedule a third appointment, and try to get both him and my electrician out at the same time. When I contacted the company again to try to schedule this third appointment, they told me they were not willing to help me, that they don’t do that kind of work. So the electrician can’t fix it because they don’t have the knowledge and the specialized dolly to get the double oven out of the wall and this appliance repair company, once they figured out the problem, won’t help me (even if I offer to pay whatever is needed for their time) and left me high and dry. I have no idea how I’m supposed to...

Terrible service. There was no same day service nor did we get to choose a day / time for repair. This involved an LG stove / range - not even a year old. Took a week to get a technician to look at stove. Part ordered - arrived as promised. We were told technician would be back within 24-48 hours to replace part. Tech scheduled for a Tuesday. They refuse to provide an arrival window until late afternoon/ evening the night before. So again took off a day of work- were advised the day of arrival tech can’t make it - rescheduled for Wednesday- now told he cannot make it until the following Monday- was told he had injury and no one else is available. So I have lost 3 days of work and at great expense bringing in dinners or going out for dinner going on 4 weeks. Fast Appliance is far from fast and basically the message is we will come when it works for us and the time that works for us. Unbelievably terrible customer service. It would have been faster to purchase a new range!!!!!!! Also last LG appliance I will...

Our technician was great! He worked around my crazy dogs and cat, who were very nosy and interested in what he was doing. He made sure I knew what steps were happening and what to expect, when to call to schedule the visit once parts arrived, etc. I was nervous when I saw the google reviews for FAST Appliance Repair since I didn’t get to choose the company, my dryer manufacturer did, but I’m very happy with their turnaround time and customer service!! Initial visit was moved up so I only waited a day or two, then the parts came quickly and I was able to schedule a visit within a day of that....