Lucky House — Restaurant in Mount Penn

I unfortunately just had to most unprofessional and unpleasant experience of my life with these people. I had always enjoyed my food with them but if costumer service is important to you, I would stay away. For months now every time I ordered the bill was ALWAYS more then I'd figured out myself, usually bye 3 to 4 dollars. The bill comes in Chinese so I could never figure out where the discrepancy was. Most times I'd just complain to my husband and go about enjoying our meal, but this time if was almost $10.00 more, that was just unexceptionable to me. At this moment instead of explaining kindly and comely to me, the lady started yelling at me saying it was my fault I didn't order correctly. As I gave her my reasonable thoughts on it. She continued yelling at me. I came to learn in the middle of the dispute that anything I didn't specify in size came in large which was more expensive. Also learned they charge for EVER soy sauce and duck sauce pack they give you. I explained MAYBE we could say we are both at fault but she didn't ask either, of course NO ONE ELSE in the world does that, EVERYONE knows U must say small if you want small. We both left situation unhappy and she was more then happy to say they would never deliver to us again. So I called Restaurant to explain how rude she was. They treated me JUST THE SAME. RUDE and Disrespectful way. Needless to say LUCKY HOUSE is OVER charging costumers, basically back handily stealing...

Their name is Lucky House because you’d be lucky to get an edible meal here. Worst general Tsos chicken I have ever had. Quality has gone downhill a lot. Before, when I ordered from here, the general tsos was white meat, tender, and had a really good taste. Now, it’s filled with tendons, dark meat, hard to chew through, and very unappetizing. I question that it’s even chicken. The fried rice also tasted a lot different. It almost seemed like the oil they were using was rancid. I also had a few very brown peas in the rice, which indicated they were not good either. Egg roll tasted freezer burnt. Service was very rude and unfriendly. I will not be returning and suggest everyone find a new Chinese restaurant.

As far as the comment from the owner: “ Are you sure you bought it from our restaurant, we have not yet started business, if you left it a day ago or earlier, and you left it for so long, the taste of the food will definitely change. “

it was not just the taste that was off. I ordered it a few days ago and I’m just writing the review today. The chicken itself was completely different. It used to be white meat. This was definitely not white meat chicken. It was filled with stringy tendon pieces and fat. Also the sauce used to be a different consistency and taste. This didn’t taste how it used to when I...

Save your money, you could go out to eat at a restaurant and leave a nice tip and still not pay as much as I was charge. They change their prices everytime I order needless to say it will be the last time I order from them. I ordered to combo platters and a wonton soup, $27.85. The meal looks like a kids size meal and to top it off I have to sit and wait for the sauce for my egg foo young. I called back to ask for my sauce and she's says do you need (Who the hell eats egg food young without the sauce. Smh. Forget to mention they also forget to add egg to my order which they charge me for so had to wait another 25 mins to get sauce and and egg delivered. I'm so turned off, I just ordered food from somewhere else!!...