Jolie Luxury Consignment Boutique — Local services in Mount Pleasant

I’m saddened to write this review, as I once considered Jolie more of a friendly acquaintance than just someone I consigned with. My hope is that sharing my experience helps future consigners avoid the mistake I made by consigning with Jolie.

In early 2023, I began consigning with Jolie’s shop after moving to the area. I had previously consigned with Ensemble (which I highly recommend), but the distance from my new home to the downtown area made it impractical. Jolie’s shop seemed like a convenient and friendly alternative.

As I’ve always done when consigning, I set reminders to check in on my items. I regularly texted Jolie to ask about unsold pieces, ensuring I could retrieve anything that she wasn’t able to sell, to resell on my own. Unfortunately, despite these efforts, I discovered this year that many of my items were missing — including high-value pieces like a Tiffany necklace and frame.

When I asked her associate for a breakdown of what had sold, the numbers didn’t add up. Jolie’s associate admitted there had been a system conversion and syncing issues, which explained some discrepancies. But when I reached out to Jolie directly, hoping for more clarity, I was met with defensiveness and gaslighting. Instead of telling me she needed time to investigate, she accused me of implying misconduct and dismissed my concerns.

Jolie then claimed the Tiffany frame was a “gift shop item” and was never entered into their system — yet I later found it in one of her Instagram videos. This confirmed my worst fears: items I trusted her with were mishandled or possibly sold without proper documentation. So my question to Jolie was, if my Tiffany frame was a “gift shop item”, why was it not given back to me while I was in her store, like all the other items I have taken back in the past, that did not align with her brand?

I compiled a timeline using our text history and screenshots from her social media, identifying at least five additional items, aside from the Tiffany necklace and frame that were never accounted for. Despite my efforts to resolve things respectfully, Jolie refused to engage further, citing that her friend was very sick and she didn’t have the “time or energy to deal with this”. While I empathize with her situation, it felt inappropriate and unprofessional to use that as a reason to avoid accountability.

I consigned thousands of dollars worth of items and received a payout for only a fraction in return. I know I’m not the only one — Jolie herself once mentioned another client who accused her of keeping items. That should’ve been a red flag.

If you’re considering consigning with Jolie, please don’t make the mistake of trusting that your items will be properly tracked. Keep your own detailed inventory and proceed with caution. If you’re consigning with Jolie, I urge you to ask for a full report...

Wow! Where to begin? First, I rarely if ever leave reviews, but in this instance I feel I compelled to do so. I was born & raised in NYC (please don’t hold that against me ☺️)—which means my standards are really high. I had a closet full of high end/couture purses I wanted to sell & had no idea where to bring them (keep in mind, I am not knew to consignment shops… just the area). A friend referred me to Jolie & let me tell you, from the very moment I met her, I recognized that I was dealing with a consummate professional who would not only sell my bags—she would treat them with kit gloves & the upmost of care. Months later, I’m here to report that she has not disappointed! Putting her shop aside for a moment (which is not easy to do, considering she did a magnificent job—I mean seriously, when I first walked in, I felt like I was back in NYC at Barney’s), Jolie is a very special human being (& no, I had no idea who she was. Meaning, she was not a friend… though I’m hoping she’ll become one!). She genuinely wants her clients (both sellers & customers) to walk away happy. In fact, I get the sense that’s more important to her than the money. Sure, she wants her business to thrive, but unlike most consignment shops, Jolie recognizes that in today’s world, it’s all about customer satisfaction—and in that regard, you’re dealing with a true artist. I am now both a seller & buyer. Her taste is so impeccable, I can’t seem to leave her shop w out purchasing at least one item. Consignment shops are the way of the future (it’s all about repurposing) & the hottest new trend—but not all are created equal. Whether you’re buying, selling or interested in both… pop into Jolie Luxury Consignment… rest assured, it will be your final destination! I recommend Jolie & her gem of a shop with the upmost enthusiasm. FIVE BIG...

First and Foremost, if you have not shopped at this boutique then you are missing out! Jolie and her team are absolutely amazing! (I love Jill) The customer service that you get when you walk into this boutique is nothing short of perfection! The first time I shopped at Jolie's, I immediately fell in love with this gorgeous Gucci duffel bag. I left without it but woke up the next morning (Sunday) and was kicking myself for not buying it. It was in great condition and Jolie even dropped the price a little for me. I emailed Jolie to see if the bag was still available and she called me within five minutes and said she and her husband had a wedding to attend but would happy to meet me at the store in ten minutes if I was available. So, when I tell you Jolie and her team go above and beyond, I really mean above and beyond. Another thing that I love about this boutique is the consigning process! Jolie's creates an online account for all their clients that consign so the client always has access to see any and all activity that involves their items. It shows an inventory of every item that you have in the boutique and it even has a breakdown of it has sold and if It has at what price as well as If you have requested to not have any of your items discounted. All the details are there! It is so user friendly and you can always see where your inventory stands in the store. I am so glad that Charleston finally has a upscale...