Senitt's Appliance Service — Local services in Mount Vernon

Twice the technician came to our home to address a dishwasher leak. They are contracted with our home warranty company. The first experience was fine. The second was very traumatic. Our house is old and has a few unique quirks, wiring being one of them. At some point a breaker tripped. Chris was visibly irritated and started trying to reset outlets. One he wiggled aggressively, scoffing because it was loose. He then attempted to pull out the stove and touch other things in the kitchen. I asked him not to do that and if there were things that needed to be moved, we could do that. His attitude was unacceptable. I asked him to not be rude/unprofessional and he told me he wasn’t being rude. He clearly was. He then said he was just going to leave because apparently that was more professional than respecting my wishes. After some unnecessary back and forth, I asked them to leave because the experience did not feel safe any longer with his attitude or the disrespect shown to our property. I immediately called their office to speak with the young lady I’d been coordinating with. After expressing my concerns, she told me it was her husband and son that had been at my house and that he’s been going through something personal that day. I explained that customer service is important regardless and that if wasn’t able to be professional he should have not come to my home. She apologized for him. He returned and finished the job. Not once did he apologize for his unacceptable behavior. It’s unfortunate because we were kind even when he was being nasty and I support small businesses. I would never use them again. “Professionals” need to be mindful of how they conduct themselves in other peoples’...

Chris came out and installed our dishwasher for us....I could not ask for more helpful person than that guy!! All of the senitts employees are very helpful and A one customer service!! They are upfront on cost and repairs that are needed!! In the past when we needed appliances new and used (when available) they have taken care us if they needed repairs!! I would not have anyone else come and install appliances or repair any except the senitts..They are fair on pricing and labor!!They also try to fit everyone in as soon as they possibly can...They r very busy guys and very hard workers!! They are the fairest in pricing in Knox county!! I highly...

We've used Senitts for both Washer and Dryer repair in the past, and always have had a great experience.

Calls are answered almost immediately and scheduling appointments are always without hassle and fairly speedy.

Repairmen will come directly to home for consultation on repairs, discuss cost after diagnostic, and usually has most parts on hand. If for some reason they don't, they're able to order, and schedule additional appointments.

We've always had our appliances fixed quickly, and correctly.

Prices are extremely reasonable.

The entire process is always friendly and hassle free.

Definitely recommend for any type of appliance...