Spirit Halloween — Local services in Mountain View

Saturday 9-16-23 Ana the manager who needs to be up dated on the policies & procedures of the store said that her black male employee didn't know what he was saying & that he was stupid. My daughter in law asked this black male employee if she could return something without a receipt & he said yes. My daughter in law explained to Ana what had happened & Ana refused to return the item without a receipt because Ana said that was the policy, next to Ana's cash register their was a sign that said returns can be made without a receipt & I grabbed the sign & put it in Ana's face for her to read & Ana still refused to return the item. Another black man came & returned my daughter in laws item & I explained that Ana had said that the black man didn't no what he was saying & he was stupid & Ana tried dening what she had said & I pointed to the black man she was lying about because he came to the cash register. You don't blame an innocent person just to cover...

When I first went into the Spirit Halloween store here in Kingman, I was assisted by a girl named Kelly who was extremely helpful. I spent $169.74 on three costumes and a few accessories. However, there were a couple of items that I realized I did not want or need after I really thought about it. With that, I looked on my receipt for a return policy. It clearly states the following: Returns & exchanges accepted thru Friday, October 21. Key word being THRU. I went in and the cashier, Jess, was extremely rude to me. She proceeded to tell me that they only accepted returns thru the 20th. She had a short and snippy attitude. After, I called and talked to their manager Emily. She said that the return policy was changed by corporate and then hung up on me! What the hell is wrong with these people?! And why would they move it back literally one day. Regardless, it's in writing and they should have honored...

Spirit had exactly what I was looking for! I found a half-shell of Teenage Mutant Ninja Turtles costume options. I had ordered stuff online from another vendor only to ship it to the wrong address like an idiot. In a pinch I was able to find what I needed at Spirit. Should have just...