Electronic Express — Local services in Nashville-Davidson

Cannot recommend in good conscience Electronic Express for any appliance delivery/install. We purchased an entry level Bosch dishwasher right before Memorial Day '20. The price with delivery was competitive and EE claimed they could get it delivered/installed in three days. On the appointed delivery day I woke up early and drove to the property where the install was to take place. EE showed up more or less on time; then the hilarity ensued (actually, no, none of what I'm about to share is funny or amusing). The first delivery crew arrived with the unit; spent about five minutes looking at the old dishwasher (a standard GE unit that was about 10 years old), and gruffly declared that the new Bosch unit required a "special tool" to install and that they were peace-ing out, leaving me to deal with EE's install department. Wait what? Didn't I pay $100 for you to show up and install a Bosch dishwasher? How did you manage to show up without the "special tool" (note: never identified/explained) supposedly necessary to install the dishwasher? If only that were the worst of it. Guess what--I had to take it upon myself to chase EE's installation team to secure a second delivery appointment (two days later). The value proposition of having this all done in 3 days start-to-finish had entirely evaporated, and I was kicking myself for not dealing with a more reputable retailer/installer (take your pick: HD, Lowe's, Best Buy).

Fast-forward 48 hours, EE's crack-team of installers #2 arrived at the property on the chosen date/time and within 10 minutes of arrival declared that "for undetermined reasons, the old dishwasher was stuck and they were not able to remove it to proceed with the installation of the Bosch." I wasn't present at the time but once I was briefed, I relayed all of these misadventures/misdeeds to "Leon" a supervisory figure of sorts at EE's installation department who basically told me, his guys were the best in the business, veterans of hundreds/thousands of install jobs, and if they couldn't get the dishwasher out it wasn't coming out without the help of a full fledged contractor that I needed to retain. Ouch--not what I was expecting/wanting to hear. But, being the reasonably suspicious sort, I decided to drop what I was doing and drive to the property to see what was actually going on--you know "boots on the ground; tip of the spear, "whatever. Being a entry-level handy person I didn't expect to accomplish much on my own. Turns out, maybe I should run the EE installation department, because within about 2-3 minutes of routine focus and effort I noticed that there were two standard wood screws securing the old dishwasher--one on each side--to the adjacent cabinet array. Don't know why they were there--the house/dishwasher was that way when we bought it. I just know that I used a standard screwdriver, removed the two screws, and what-do-you-know, the darn dishwasher slid right out. Well shoot, if my basic level of handy was enough to accomplish this seemingly impossible feat--why not just continue on and self-install the Bosch? About 90 minutes later, the entire job was done; no thanks to the "pros" at EE.

I have since reached out to my good friend Leon at EE's installation department on several occasions to request a refund of the $100 installation fee that I paid EE for the work I ended up doing for them. He initially assured me that he would refund the install fee and "would talk to his superiors about doing something else in the way of a further refund for all of my trouble/inconvenience." Considering how badly Leon and his team of install ninjas bungled the install job, it shouldn't be surprising that I've yet to receive a refund of the install fee and that Leon is ghosting me, hoping that I forget about the entire thing.

I'll summarize my general thoughts on EE based on this experience: Pricing is competitive with the big boys/girls. Their install game is disappointingly weak, and their customer service in the wake of a screw-up is atrocious. Take your hard-earned money to the big...

I purchased a washer and dryer from Electronic Express, and my experience was extremely disappointing. When the delivery arrived, the dryer had a clear dent. The delivery team explained that the damage was already present in the warehouse and that they had been instructed to bring it anyway — either I accept it or it gets returned.

I called the store immediately to explain what happened, but instead of offering a resolution, the staff became defensive and insisted they had no knowledge of the issue, even though the delivery team told me otherwise. This process wasted my Saturday — my only day off — waiting for the delivery, only to be told I would now have to reschedule on a workday and take time off for their mistake.

I purchased a brand new washer and dryer, and what arrived was not what I paid for. The damage was obvious, with broken styrofoam and torn shrink wrap showing it had been mishandled before delivery. The delivery staff were honest about this, but I am still left with no solution from Electronic Express. Even though it is still during business hours and the store is open, nobody has called me back or communicated with the warehouse to resolve this situation.

As a customer, I expected transparency, accountability, and respect for my purchase and my time. Unfortunately, that did not happen here. I hope this review helps others make an informed decision, and I also hope management takes responsibility and contacts me to...

The bottom of the receipt encourages shoppers to leave google reviews, so I will. I had a really odd interaction yesterday with a gentleman there. I head up the I.T. department for a new business with a several offices nearby, and this is the closest brick and mortar electronics retailer in the area. I wanted to walk in and scope the place out, but instead was immediately bombarded at the door and asked what specifically I came in for. I was indeed there for one specific item, he promptly walked me over to it, grabbed it off the shelf for me and walked me to the register to be rang up. I didn't really get a chance to walk around and see what all was in the store. The store had a old and dark feel to it, like an HHGregg meets Roses, no other shoppers anywhere in sight around 2pm or so. While being rang up the employee asked me for my name, email address, phone number and physical address.. I declined to provide that information and was told I'm cynical for doing so. Perhaps the employee didn't know what the word cynical meant, and used it wrong, or he was sincere, who knows. I don't know him, and he doesn't know me, I'm not taking it personally. While there, I did notice there were tons of brand names I've never heard of, which doesn't really give me a feeling of confidence. This, along with the odd staff member / sales experience I had, will having me looking for a different retailer to do business...