I placed an online order with Zandy Zoo's, and received the wrong product. Mistakes happen--fair enough. My 1 star review is because of the customer service I received following. I called to let the store know I received the wrong item, and the person I spoke to did not apologize. She simply asked for my order number and told me she would send me a shipping label so I could mail back the wrong item. Then, she would send me the item I actually ordered. End of conversation.
Well, this was definitely an inconvenience--I had to repackage the item, print a label, and drive to the post office. It started to really bother me that I was not even given a simple apology so I sent an email to the owner because if I was the owner, I would want to know--no response. A couple days later I sent another email asking if she received my first email--no response.
So another two days goes by, and I get an email saying that the correct item shipped. Great, but I was still bothered by how this was handled so I tried calling the store. I actually reached the employee I spoke with earlier this week. I explained the situation and how I was upset that she did not provide a simple apology. At that point she did apologize. I asked her to please have the owner call me because I was upset that I had not received a response to either of my emails. About 10 minutes later, I received another email saying they are out of stock of the correct item and I am getting a refund--yes, that's right the item that I got an email earlier that morning saying that it shipped!
Again, this sounds like another mistake, which I acknowledge mistakes do happen, but the newest email also did not include an apology or at least an acknowledgement of how all of this has been an inconvenience. When I asked the owner again about my previous emails or an apology, she informed me that I can buy this item elsewhere. I let her know that I simply wished she would acknowledge that this experience has been a negative one and apologize. I also let her know that I felt the need to share my experience with others if I did not receive an apology, and instead of apologizing, she actually had her lawyer contact me! WOW! I will not be shopping here ever again.
I do want to acknowledge that this is my personal interpretation of these events. If the owner has a different interpretation, I would welcome a conversation...
   Read moreOrdered a Christmas dress for a holiday photo - ordered it early on Thanksgiving. I spent hours looking for this particular dress so I was so excited to find it b/c it was sold out everywhere. I know it's a holiday weekend, but the order didn't ship to Tue evening, 6 days later. I could understand maybe missing Friday or Sat due to the holiday and heavy shopping, but missing Monday as well? I purchase an insane amount of children's clothes online and never seen e-commerce this slow and dysfunctional. And I also run a global e-commerce business for work, so it's disappointing. Adding to that is that it's sitting stuck at USPS, I wouldn't be surprised if there were other issues exacerbating the delay - if/when it ever shows up. No response over Instagram and disconnected when I called (I'd like to believe I wasn't hung up on, but who knows given my...
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