Zandy Zoos Clothes & Shoes LLC — Local services in Nederland

I placed an online order with Zandy Zoo's, and received the wrong product. Mistakes happen--fair enough. My 1 star review is because of the customer service I received following. I called to let the store know I received the wrong item, and the person I spoke to did not apologize. She simply asked for my order number and told me she would send me a shipping label so I could mail back the wrong item. Then, she would send me the item I actually ordered. End of conversation.

Well, this was definitely an inconvenience--I had to repackage the item, print a label, and drive to the post office. It started to really bother me that I was not even given a simple apology so I sent an email to the owner because if I was the owner, I would want to know--no response. A couple days later I sent another email asking if she received my first email--no response.

So another two days goes by, and I get an email saying that the correct item shipped. Great, but I was still bothered by how this was handled so I tried calling the store. I actually reached the employee I spoke with earlier this week. I explained the situation and how I was upset that she did not provide a simple apology. At that point she did apologize. I asked her to please have the owner call me because I was upset that I had not received a response to either of my emails. About 10 minutes later, I received another email saying they are out of stock of the correct item and I am getting a refund--yes, that's right the item that I got an email earlier that morning saying that it shipped!

Again, this sounds like another mistake, which I acknowledge mistakes do happen, but the newest email also did not include an apology or at least an acknowledgement of how all of this has been an inconvenience. When I asked the owner again about my previous emails or an apology, she informed me that I can buy this item elsewhere. I let her know that I simply wished she would acknowledge that this experience has been a negative one and apologize. I also let her know that I felt the need to share my experience with others if I did not receive an apology, and instead of apologizing, she actually had her lawyer contact me! WOW! I will not be shopping here ever again.

I do want to acknowledge that this is my personal interpretation of these events. If the owner has a different interpretation, I would welcome a conversation...

Ordered a Christmas dress for a holiday photo - ordered it early on Thanksgiving. I spent hours looking for this particular dress so I was so excited to find it b/c it was sold out everywhere. I know it's a holiday weekend, but the order didn't ship to Tue evening, 6 days later. I could understand maybe missing Friday or Sat due to the holiday and heavy shopping, but missing Monday as well? I purchase an insane amount of children's clothes online and never seen e-commerce this slow and dysfunctional. And I also run a global e-commerce business for work, so it's disappointing. Adding to that is that it's sitting stuck at USPS, I wouldn't be surprised if there were other issues exacerbating the delay - if/when it ever shows up. No response over Instagram and disconnected when I called (I'd like to believe I wasn't hung up on, but who knows given my...

We absolutely LOVE this shop!! This children’s boutique is our go to for everything. They have a great selection in styles and price range thats a fit for anyone! They also have the BEST holiday mini sessions with the sweetest photographer to make sure we have keepsakes of every season! The customer service is always welcoming, helpful, pleasant and efficient. They will go above and beyond for their customers and for that I’m thankful! We highly recommend everyone should...