Sansone Jr's 66 Automall — Local services in Neptune Township

This is not the first time that this has happen to me when i bring my vehicle to get service with you guys. I dropped off my vehicle monday morning i called Tuesday afternoon to check the status of my vehicle i was told i would receive a call back that didn't happen tuesday. Wednesday morning i called again was ask for my name and best number to receive a call back. All day Wednesday passed i called back later Wednesday afternoon finally spoke to a service writer. I got a brief description of what was happening with my vehicle. I told them dont rush so they can make sure the stains and buttons were all working properly. I was also told that my vehicle would be sent to the detail department to make sure the water stains on my headliner would be remove. After Wednesday when i spoke with the service writer i didnt hear anything back from anyone. Now Saturday morning i called to check the status of my vehicle i was told by who i believe was the cashier that my vehicle was ready. I showed up to the service department Saturday morning spoke with jay the on hand supervisor at the time and i explained everything that had happen to me and my experience he apologized and said that shouldn't have happen. The lack of communication between service department and myself was really horrible. Who knows since when my car was ready and i was never notified that it was ready. I was told that my service writer is only there monday-friday so if i hadn't called Saturday to ask about my vehicle it would of set there the weekend and who knows how much longer.And i dont want to hear that my vehicle was sent to detail for the water stains to be remove because the best part was when i got my car i notice the water stains were still present. So jay sent my car to detail so the stains could be remove. A process that took about 10-15 mins. Which is why i cant believe why it wasn't done in the 6 days my car was at the dealer. Finally my experience was well below my expectations. Oh i forgot to mention with water leaking from the healiner you would think they would of checked and remove the headliner to make sure there was no water build up so later down the line no mold would grow in there but they didnt because if they did they would of notice the stains. Second i told them to make sure the buttons were all working properly because water was leaking from them. That didnt happen. This is a lease vehicle that i will return june 2024. I was planning on keeping it but that quickly change my mind. If the service department doesn't care about the maintenance of the vehicle why should i.... After june it becomes their problem with any issues cause by this experience. Lastly i did notify nissan consumer affairs and have file a complain with them. There's a case open. Management needs to fix this issue the lack of communication. There's so much more i could write if you want to know more you guys have my number feel free to give me a call anytime i will gladly tell...

I am not one to complain nor have I ever felt the need to share my experience about a service before. However when I brought my car (of which I finance from Kia) in for photos as my windshield had cracked. I was told by Courtney that I would be quoted and called back within 30mins to an hour. I didn’t hear from her for 2 weeks even after having called the service desk myself about 5 times. Other team members informed me they would leave notes on her desk and speak with her and that only she could handle this issue. When I did hear from her she informed me that the glass person was on vacation - which I assume he would not have been had she called me 2 weeks sooner. I recieved a call informing me that my appointment time would not work with the glass company and to call a direct line to reschedule. When I called the direct line I was told Courtney shared the wrong information with me and she should not have told me to do what I did. Little did I know Courtney rescheduled me for the following day without my knowledge. The day of she called me asking me where I was despite never having confirmed the appointment and after I had tried reaching out myself to reschedule. Fortunately she was able to get me in the next day after having yet again shared my frustration. I drive for work and my windshield needed total replacement. I had to drive out of state and had 2 police follow me on 2 separate occasions. I spoke with Rich who is the Supervisor who told me he would work on a price about “$50-100 off” as this issue shouldnt have taken as long as it did. Upon returning, only $30 was taken off which is fairly insulting especially after I was told that this issue should have been handled fairly simply and quickly. I was also never informed that windshield would be aftermarket until I asked myself; while Fuyao is quality I was never informed despite going to the dealer. I spent $600 for aftermarket glass and almost 4 weeks of frustration for something so simple. I would have gone to another company had they had decent reviews and if I didn’t feel my dealership would be able to handle this. Clearly...

Deceptive Service and Lack of Responsiveness at Sansone Jr's 66 Automall (Service Department)

I recently had a service experience at Sansone Jr's 66 Automall that has left me extremely disappointed. I went in for an oil change and tire rotation, but it's become evident that the service was far from satisfactory.

Upon inspection days later, I discovered that my tires were never rotated, despite the service being marked as completed on the paperwork I was provided with. This discrepancy is not only concerning but also reflects a lack of integrity and honesty in their service department.

I promptly called the dealership to address this issue, and I left a detailed message explaining the situation. However, it's disheartening to report that they have not returned my call or made any effort to rectify the situation. The lack of responsiveness and accountability on their part only compounds the frustration of an already disappointing service experience.

I expected better from a reputable establishment like Sansone Jr's 66 Automall. When customers trust a service department to perform basic maintenance tasks and are met with deception and unresponsiveness, it undermines the trust that should exist between a business and its clientele.

I hope this review serves as a warning to potential customers considering the service department at Sansone Jr's 66 Automall. Be cautious and vigilant about the services you are promised and ensure they are actually delivered. My experience has left me with a sense of dissatisfaction and a desire for more transparent and accountable...