Phantom CNC Systems — Local services in New Bern

I am VERY happy with the performance of my new 4x4 CNC. However I think more attention needs to be paid to quality control. As a woodworker as a side business, there is NO WAY I would allow products to leave my shop unless they were in precision condition.

If you see the attached pics, you will see the feet (what I call them) are all scratched up to the point they look used. When you buy a new car, there are NO excuses for scratches or marks of any kind. Cars are shipped just like the CNC's are. Mike was good enough to send me replacement feet and they look great. I did not want to make a youtube video with them looking so bad.

Second, the bracket that holds the air pistons in place for the rolling pin hold downs were not tightened at all. I was able to turn each of the three allen bolts by hand. as a result, one of them started to tilt (see pic). Though they still work, the ability to turn the bolts by hand is unacceptable.

Third, there is NO owners manual for this machine. I had to call support to tell me how and where to screw on the holder for the train track. And he almost forgot to tell me about that until I sent him a pic of how it was looking. So its like he doesn't even have a script to walk users through what to do. I was told they are working creating a manual, but i would think this is TOO much money to NOT have an owners manual. Not even a powerpoint pamphlet with instructions. They do have some videos that were helpful but did not tell me everything i needed to know. So instead of being able to plug it in on the first day, it took me about a week before I was able to get EVERYTHING operational. That week was me working on it about 2 hours a day.

The support is great. Mike, Nick, and support have been great and very helpful. So far, I am very pleased with the power, speed, and performance of this machine. I just think the little things need more attention paid to them. My comments are intended purely be taken as constructive criticism and not to bad-mouth Phantom. Still happy with...

I give Phantom CNC system a 5 star for several reasons they are actually making it possible for entrepreneurs starting out in the business that have some knowledge of CNCs and want to be able to operate on a pro level for an affordable price bc most other CNCs that are on the level of Phantoms CNCs are priced way higher but most people starting out cannot afford those kinds of start up costs to start a business of their own. I think this is an excellent move on Phantoms part and I hope they always remain this way most companies get greedier the more popular they get which makes no sense at all. Also Phantoms CNC,s are pretty heavy for a router cnc and thats good bc if u ever want to cut aluminum or any kinds of metals you need a machine that is real ridged or you will get flexing and not accurate parts and you will get your machine jumping and also not good. The machines are heavy enough to do the work you want but not too heavy that shipping and Transporting the machine isn't impossible so it is a good Medium! Then you have Phantoms Team and their Member like Nick, Toni and the owner I have talked to them all on the phone and bugged them many of times with alot of different questions and they have always been super friendly respectful and knowledgeable about what it is your needing help with. Thank You Phantom for A smoother and uneventful transition and I appreciate all the help and gratitude and knowledge you all have...

I went to the Phantom location in Vanceboro, NC to pick up my first ever CNC machine. I was greeted by the staff upon arrival and immediately felt welcomed. Mike gave me a quick tour of the facility and then Bobby along with Brandon gave me a run down on how to use the machine. Jacob was also there. Along the way I had questions and all were answered. Of coarse, never using such a piece of equipment, it will take a bit more effort for things to “stick”. I’m back home in NY in the Hudson Valley area and I’m very excited to set this up in my shop. The Cosmic 4’x8’ is well built. It comes with an automatic tool changer and a vacuum table standard. It has clean lines and has many other built-in features. Overall, my experience with Phantom has been very good. From my first conversations over the phone with Nick and then with Mike, to the visit to the Phantom location. I feel confident that I made the right choice in dealing with Phantom CNC Systems. And, one other thing to note is I feel very good knowing that if I will need any support in the future, I know that I can depend on the good folks at Phantom CNC Systems. Thank you...