Diamond Audio CiTy — Local services in New Britain

DO NOT TRUST this business!! I went in on March 23 for an estimate I was serviced by Cano Ruiz and owner Yormal Hernandez we went over pricing and products. I made a cash deposit of $760. On April 5 I call to cancel the order and get a refund . They advised me to look at the fine print under the estimate, remind you they never provided a full estimate until I decided to cancel. There refusing to give me my deposit back, even though they never went over the terms and conditions. Never set a installation date...they're beyond unprofessional own up to your mistakes ...PLEASE read they're full estimate no refunds even though they don't make you aware .

Also Yormal Hernandez in the reviews. That's fake it's not a real review ,he is the owner..wish I would of known that from the beginning that shows what type of company they are. He put a review on his own business!!!!!!! Be very careful in what businesses you trust

DO NOT make a deposit unless you are 100 percent sure . They will keep your money

Make sure they provide you the FULL EStImAtE prior to giving the deposit. So you fully understand their policy. When they send you the link with the estimate please make sure to click on pRint in order to see Full eStimate and see policy , terms and conditions ..by clicking print you are able to view full estimate and receipt .please make sure you read the full estimate first.dont make the...

Just wanted to say this is the best place ever. I've been having several problems with my car system for a number of very long years. This place I have been dealing with past vehicles and current vehicle. Just to kept being told I need to upgrade to more powerful woofers, car amplifier, and alternator. I upgraded my system a few times and got a new alternator. I still continued to have the same issues among others over the years. They turned down the gains/settings on amplifier as I was told at another place. They obviously don't know what they were doing. I regret ever dealing with them and constantly wasting my money. I called and spoke to Cano. Told him about the issues I've been having. He explained to me what he thought the problem might be. I went in and they pin pointed the issue among others. This didn't even take 20 minutes of them finding the problems. That's how good they are. The owner Cano took and showed me pictures of wires and others parts that were melted, ect. Wrong wiring and subwoofer box used. It had to be rewired. I really appreciate him and the other guy that worked on my vehicle. They were extremely courteous and professional. I would recommend you to this establishment. I definitely plan to go back. Thanks again so much Cano. I really enjoy appreciate you helping me. My music has been perfect since. Sorry I took so long...

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I recently visited Diamond Audio City, and I must say, my experience was exceptional! From the moment I walked in, the staff was incredibly welcoming and knowledgeable. They took the time to understand my audio needs and provided expert recommendations without any pressure to upsell.

The selection of products is fantastic; they have everything for car audio systems setups. I was particularly impressed with their range of high-quality speakers and subwoofers. The store is well-organized, making it easy to browse and compare different options.

What stood out most was the installation service. The technicians were professional and meticulous, ensuring everything was perfectly set up in my vehicle. It's clear they take pride in their work!

Overall, I highly recommend Diamond Audio City to anyone looking for top-notch audio equipment and outstanding customer service. I’ll definitely be returning for my future...