Diva Nails — Local services in New Castle

I got a gel manicure on a Friday and within 10 days 6 nails had chips on them. I’m retired so I don’t do anything rough with my hands and I’ve never had gel nail polish chip like that before. My mother passed away on day 12 so on day 14 I went back to the salon to see if they could fix them. The male owner was super nice and asked if I could come back in an hour to have them redone. I wouldn’t even be writing this review if that was all. Jennifer had originally done my nails and at that time she wasn’t very friendly and barely spoke to me only talking to another employee to her right. Unfortunately she was the one redoing my chipped nails and she acted mad that I had come back in. The only thing she said to me and not very nicely was that gel nail polish only last 2-3 weeks. I told her they started chipping at 10 days. From then on she didn’t speak to me only talking to that same employee to her right. She did say sorry as I stood to leave. I just wanted to get out of there I was as so upset. Jennifer, my Mom passed away 2 days prior to this. A little human kindness costs nothing. You never know what the people you meet are going through and some kind words and a smile go a long way. To top that off out of the 6 nails she redid, 4 of them are...

They are nice IF you don’t ask questions, IF you don’t expect what you pay for to last, and IF you don’t expect consistent quality. The pedicure I received was good but average, the manicures were a different story. The first was okay but less than a week in it was a mess, the second was just bad. When I went in to speak to the manager LIndsay, her response was to talk in circles and tell me to go to my previous nail place - which I did. I only changed (or tried to) because I moved to New Castle and had to drive over an hour to my old place. I am not a difficult client - I have been going to my original place OVER 8 years and I love them. I guess my expectations were just too high for Diva. And just constructive advice - maybe Lindsay should get a different job - she was rude and one of the least customer oriented people I have ever met. I do not...

The first time I visited, I had a great experience. I came back a second time, and am beyond disappointed with my service. If you have a HIGH SCHOOL intern working, you should absolutely not be charging full price, and someone should be checking their work!! My pedicure was... fine. Nothing special. But charging am extra $15 just for gel polish seems a bit excessive. My acrylic nails however, look terrible! They are lumpy and uneven. None of them are the same shape, and there's so much space at the cuticle that they look grown out after only a few days. I can't believe I wasted over $100 for this. I will not be returning, and I will be recommending that my friends...