Affinity — Local services in New Haven

First off, I want to start with that I have been comming to this Affinity now for about a year. They were the fist placce I went to when I first got my medical card. I went to them with no knowledge of anything. It was my first time. And the people there were absolutly great. I would give this place 6 stars if I could. However, this rating is based on a single incident that I believe could have been handled much more professionally. As a buisness owner myself, I know we all have stressful days on the job, hell, life itself is stressfull enough. I had bought some live resin from you guys and when I opened it, it looked hard and dried out. Being new to dabing, having only ever bought one other order from them before, I was not sure if this was okay or not. So I called and asked questions about it. The first gentleman that I spoke with was extreamly helpful. He was able to proivide me a way to send him the same pictures you see here so that he can go talk with the pharmasist about it. Exactly what I would have thought to be the correct course of action. After a brief hold he informed me that the pharmasist wanted to run it by the mnanager, however, the manager was not it, but he would be in, in the morning. So I gave the gentleman my contact info and he told me to expect a call from the manager on how we can make this right. So I waited the next day. No call. No worries, might be a busy day. So I reached out the next day and got transfered to trhe manager on duty. I dont recal the name of the individual. After updating him on past conversations, he told me that he would go look at what I sent and get back to me. I waited the rest of the morning and the rest of the day. No call. So I waited again for almost a full day until now at around 6pm. To make things short. I called and spoke with someone who I asked for an update on my inquary. I was asked my name and was put on hold. After being on hold for about 3min, some came back on the line and said, "hold on" and then hung up on me. All i wanted to know is if something was safe or not. Or if live resin is supposed to look like this. It was a simple question. I was professional the entire time and was only looking for some education. I know not everyone there is at fault, and I'm not blaming the store as a whole. I was just a very bad experiance that discourages me from continuing to be a patient. I hope that this gets looked at and the parties involve just realize the error and learn from it. Thank you

Update: I wanted to post an update on this review. Shortly after posting the review, I was contacted by someone at Affinity. They were very polite and very professional. I'm sorry that I do not remember your name. I'm terrible at remembering names. But this lady was very willing to help resolve the issue and prevent this issue from happening again. It was a great conversation that ended with all parties very happy. So I wanted to post pictures of the very next batch of batter that I got from them. I believe it was the sdame one. lol. Looks...

Minimal options, maximum price. Customer service is confusing and they don't understand their own computer systems. When I picked up my order, the cashier gave me the wrong stuff. Thankfully another employee walked by and saw the issue and fixed it. Another serious issue is the website. It's annoying to navigate, doesn't provide clear information, and pictures don't match product. i.e. if you see a cartridge and a battery in the picture online, it's just the cartridge, not the battery. A battery is $12 and for some reason you can't order that online...I tried ordering delivery and they told me to request a battery in the order notes. Two times the front desk transferred me to the pharmacy. The first time I was hung up on, and the second I spoke to a pharmacist who seemed clueless about the whole situation. Once she told me what to do, we hung up and I went to put in the delivery order, but it was too late and the website wouldn't let me. So after I spent 30 minutes on the phone talking to the pharmacist about my delivery order, we hang up, and I go to place the order but it won't let me. So I call back again, and the pharmacist tells me that it's too late to place a delivery order. Safe to say, I was pissed. If I hadn't spent so much time on the phone figuring out how to order a battery, I would've put the order in on time. I needed delivery desperately because I have a dog with severe separation anxiety that can't be alone. So I had to take a dog-friendly Uber to Affinity and run inside leaving my Uber driver with my dog. That's when the cashier gave me the wrong order and another employee happened to see hat was going on. On top of that, the FEES are unreal. There's like 5 extra fees. My total came to $80 for a cartridge ($50) and a battery ($12). That's 61 dollars. How is there $19 of fees attached to that purchase? Then she said she had to charge me at least $75 on the card so she did then gave me $4.12 back. How they got an $80 total out of that, beats me. I'm sure the math was right, but still. Ridiculous and frustrating experience. Way too expensive when you can go down the street and buy 3 rollies for $10 or an eighth for $20. A rollie is anywhere from $18-40. THAT IS INSANE. No it's not regulated the same way as a dispensary, but it's good enough and worth it for the amount of money you save. And much more convenient. Even the location and the parking is annoying. Way too expensive, bad service, and shitty website. Won't...

Why it is that each time I’ve used Affinity’s New Haven facility it takes a good 6 minutes to check me in, like today, while a number of others showed their cards and were passed thru without delay. Due to pain I had to take a seat while I waited. Finally inside, I asked to speak with a ‘pharmacist’. She was on the phone I was told so I waited. Nowhere to sit and it took nearly 10 minutes. Now her spending that time with another patient/customer is NOT a problem but when she did come to the counter I felt as though I had interrupted a break or I had been rude as she looked, not upset, but disappointed or maybe resigned to having to deal with me. I tried to explain what I wanted and she asked if I wanted a hybrid which is great but I mentioned that I have used indica flower for over 50 years and knew nothing about hybrid flower at all. Was looking for some insight and merely received a suggestion. I’m going to try the hybrid despite the lack of info. For the record the pharmacist at the Bridgeport Affinity spent a good 15 minutes answering my questions, recommending a topical product and then explaining what to expect. Oh, and he smiled occasionally. 😎.

Update 7/17/24: the suggested hybrid turned out to be very mild with little to no improvement of the issues I TRIED to convey to the ‘pharmacist’. Bottom line: her suggested product was useless and her apathetic attitude seemed rather unprofessional...