Burger King — Restaurant in New Haven

So... I accidentally posted the review I meant to put here under the Long Warf store where they are also excellent at what they are doing and very friendly. However, I meant to say to this crew and their managers and people hiring and all your team absolutely is my favorite group of people to see after a lllllllllong day's exhausting work. They are so kind and welcoming and quick witted and it makes my night every time I need a quick meal before my long drive home. They truly make me feel cared for and I leave with a hot meal to make my tummy happy and a smile on my face which renews my faith in humanity and my sense of having a place in our community, even after the exhausting days. Idk if your staff know how much it means to have a positive interaction at the end of a long day like that, but they take it all in stride when I show up at that drive thru mirror with my hair taken down and looking a fright and making not a lot of sense and all. You got good people here. Idk who does the hiring but they found an amazing crew here and I hope everyone there knows how much it means to people like me to get that hot meal and a pleasant, positive, frankly uplifting interaction. Thanks y'all. Update, all the above still true. Drove thru tonight for my impossible and onion rings and ordered with extra zesty sauce and felt like I was with good friends. Told the cashier as much that they make my night and thank you. Life can be so hard sometimes. Having a laugh and feeling appreciated at the end of a day...

They have a new guy that works there i was denied services that i normally get because he says he can’t, instead of just admitting that he doesn’t know how to do his job because of the fact that he’s new!! I used my reward points he closed out my order which i didn’t recieve my points back. I don’t understand why my order was closed out. Then i was told i couldn’t use an offer from the Burger King app because i used my rewards points previously on the drive through. He’s making excuses when you can normally do saying that they can’t do that despite it being some thing that i know for a fact the drive thru can do terrible...

Store hours claim they close at midnight,but customers are told that they are closed after 10. I don't often eat fast food but by visiting this restaurant I remember why. After seeing all the employees hanging around the counter pulling in and knowing they close at midnight I figure they would serve us and the car behind me. After waiting 5 minutes the man said they were closed several times while we looked over the menu. I'm not sure why these employees still work there considering this isn't the first occasion. I don't advise anyone to visit this store,and I'll be looking into reporting this incident to...