Coutelier NOLA — Local services in New Orleans

Have to say how disappointed I am with the customer service I had at coutelier today. My fiancé is from New Orleans and a chef and has always hyped up this store to me. Every time we come to town he spends hundreds of dollars on knives and kitchen accessories. I tried to order a Christmas present from here, and prior to ordering I asked the weight of the grill, to which they told me 10-15 lbs, so I thought perfect I can fly with it back to California. I then receive a message from them that the grill will need to be sent from their other sore location...I called right before Christmas telling him my travel was delayed and I would not be picking it up until after Christmas on my way out of town.. again, mentioning I was flying with it back to California. When I arrived at the store today, my fiancé shopped around as he planned to buy 2 more knives and some sharpening stones (and our other 4 family members waited outside to shop after us) and I gave my name for the order to be brought out. When it was brought out, I was shocked to see that the grill was not the 10-15 lbs that I was told, but 39 pounds, and to top it off, they threw away the packaging that it securely came. When I expressed my disappointment that their estimate weight was way off, and I would not be able to travel with it, I asked my options on how to get this home. He said "not sure since we threw away the packaging, if we ship it there's a 40% chance it will break in route" ... kinda shocked that he didn't see this was his fault for throwing away the packing..even if i was supposed to pick it up, they knew i would be traveling, why not make it easier on the customer and leave it securely in the package? if it was 10-15 lbs as they told me via instagram, I would have been no issue to travel with it.

Needless to say, my fiancé, his family, our friend's and I will no longer be shopping here. He has been supporting this store since their start and has sent them a lot of business over the years and it was very disappointing for him to be treated this way. one of the most disappointing parts of this experience was the owner sitting behind the wall who would not come out to try to figure this out. As many stores are suffering and we try to support small business, it's hard to support a business that does not value their...

I can’t really say how great this place is because I wasn’t able to go in because of a two person limit. I was with friends and there were four of us (2 married couples); however, we couldn’t enter the store together. We were excited to purchase specialty cooking knives after a culinary class we had taken where the young chef highly recommended them (we have also contacted the chef of the class to inform him of our treatment so that he doesn’t continue to associate his name with this place). The young woman who answered the door (after knocking 3 times), was extremely rude and immediately had a smart response to us simply asking IF we could all enter together. Between the 2 couples, we were prepared to spend at least $400 and were even prepared to spend online. With her lack of customer service, we will not be spending any money with this business nor will we recommend to friends. We, too, have been small business owners and realize the importance of customer service and overall human-to-human kindness. This particular business and young woman needs to consider the economics of small business are determined first and foremost by paying customers. Let this be a lesson and please don’t forget.

In response to the response below: those words never came out of my mouth. We did read and understood the signs. We also knocked three times so I’m not sure what that was about. As for your protocol for COVID, it wasn’t your protocol that was the issue (even though I do have some thoughts about that) but the snide remark from your employee when I said we’re all married and have been around each other since covid began. To which she said “Well, I’m not married to you.” Not the response I would expect from someone running the shop. We were just wanting to see if we could make an exception to the 2 person limit as we wanted to discuss the best knives for us.

I’m sure your business will be fine without our business. I’ll gladly shop elsewhere. Also love the new sale you have going using my name as a code as well as having your friends who have never rated anything on Google to...

I am one of the friends who was with Tyler who came to your store yesterday. Clearly the young lady (manager) who gave her story to the owner was very dishonest about what actually took place. We were not rude to the young lady and did not call her a "B..." and storm off. That couldn't be further from the truth. The point that was lost was that we were not upset about not being able to come in together but rather by the young lady's disposition and rudeness. Frankly we were all stunned. We did not cuss or storm off. I am a manager myself and it is great to get compliments on our practice or employees, etc. However, from time to time we get negative feedback and I take the time to hear those as well because that is what helps us to grow and improve. I understand the desire to back your staff, but the truth is that you were not there and you have been lied to. But regardless, the response the owner gave to Tyler's review was very telling to those of us that value honest feed back - which is what these reviews are supposed to be about. But using Tyler's name in your discount code is beyond...