Overhead Door of New Plymouth — Local services in New Plymouth

A double garage door installed by a less than stellar company when our house was built 7 years ago.had been reversing almost continuously in the hot afternoon sun for the last couple weeks. I'd used Overhead Door (OD) 6 years ago to install doors on our shop and RV garage and was impressed by their responsiveness and quality of work; aside from the fact their doors are high quality to begin with. So 3 days ago I called OD about 4 in the afternoon about the reversing problem and Silas was there two mornings later to re-align the reversing sensors and explained what direct sun light shining on the light beam between the sensors does. Lower quality sensor beams are easily distorted by direct sunlight. He recommended upgrading the sensors if the problem continues. While here, he lubed all 4 of our doors; two by OD and the two on the house installed by original contractor. Overhead Door is still responsive to customers needs on short notice and the service call charge was very reasonable. Thank you, again, Overhead Door! you've earned my business next time I need garage door...

I had two new doors installed at the same time, the salesman and individuals in the beginning did an amazing job. The short coming was on install and follow up on completion of job. One door has about 2" of weather stripping at the bottom cut short which just allows anything and everything through...second issue the latch to the door is 12" off the floor, you have to get down to latch a full size and I guess why make it look level either....been a great company in years past to deal with on service and parts, came up short on new installation. Update Aug 25th 2022, Gabe reached out to me via phone call where we setup a time to meet and go over the issues, once we met and discussed issues Gabe personally took care of the issues that I had noticed and a few other things that the install team missed that he wanted to be correct. I want to say thank you for the extra bonus work they did on some other shop doors that I was needing new weather strip installed also at the same time. Thanks...

My garage Door spring broke just after I pulled in, after hours, and shut the door leaving me stranded, because I just had major lower back surgery just a few months ago I was not able to lift the heavy door, so I called and asked if someone could please come out early the next day so I could make it to work at 9 am "no problem we can do that" they said. The next morning Cody Henman came out and built the new spring right in my driveway he installed the new spring and lubed the door and got it all fixed so I could get to work. The price was very fair and he did a great job! The door works very smooth and quiet. I had them put in a new motor for the opener about a year ago I had a great experience then also. I couldn't be happier with the service provided both times they are a...