Millen Hardware — Local services in New Trier Township

negatives: email addresses shown on website don't work, messages left on voice mail not returned, no reply to message left on Facebook page. No communication on the order, other than the initial confirmation...the order on the website had a different total than that shown on my order confirmation. I had to call twice to find out that my order had shipped to the non-toll free number.

positives: a verbal request to change the color of a product was followed thru.

Either this company doesn't like to deal with electronic orders and technology or they don't care enough to respond to electronic inquiries and would prefer to deal in person/over the phone?

Don't know if I will be a return customer - they did come highly recommended by the blogger "Miss Mustard Seed" for their Fiddes Wax special pricing.

Time will tell. But, John Millen Hardware, if you're going to use technology, let's get it up and running, ok? Let's be professional and have both email addresses that work and return phone...

This is a good neighborhood hardware store. The prices won't beat the big box stores (though that can be defrayed a bit by joining their loyalty program), but the service is top notch. I can always get in and out very quickly by talking to an employee. They not only point me to the right aisle, but are willing to answer any questions I have (and will honestly say, "I don't know" if they don't have an answer.) They stock seasonally, but have everything you need (but again, not necessarily as many choices as the big...

My husband went there on my recommendation (we live in the city and were in the area) and he was skeptical that they would have what he needed. I waited in the car while he went in (he can be there for eternity) and he came back with everything on his list. He raved that they were friendly, knowledgeable and HELPFUL. He also said on the whole, the store was very clean and organized compared to the other smaller hardware stores closer...