Hardware Express True Value — Local services in New York

Tried to give this place another shot, after requesting information from one of the staff, only to be summarily dismissed, in favor of a guy who just walked up to him, and started asking a other question.

The 2nd time, I was told that if a part didn't fit, there is a strict no refund policy.

That's kind of difficult to to do, when the part I needed to replace, was attached to a client's flushometer toilet, and the only way to bring it in for comparison, would haven been to shut down the water for the building, until I returned with it, the next day.

You can't re-sell an undamaged, unused part, if it doesn't fit? What kind of backwards policy is that? It's not a tool, it's a part. Severely overpriced at that.

3rd time won't...

Came to my local hardware store and picked up an item labeled 4.99 on the shelf. They charged me 9.99 so I advised the clerk it's advertised with a sign that says 4.99 and that's the reason I was purchasing it. She went to the owner who dismissively and rudely told me he didn't care what the sign says and that the sign was old and incorrect. So I guess none of the signs are reliable as far as pricing goes and management isn't willing to honor their mistake of false advertisement. Used to come here alot for all my household needs but I won't be coming back because of this. I work in the same industry and sorry but if u advertise something, you should follow through with your...

This place is sooooo much like the mom & pop hardware stores I used to prefer in Maryland. Like them, Hardware Express has what I'm looking for 99% of the time vs the big box stores which usually have 50% of what I'm looking for less than 50% of the time! Staff is friendly and helpful. Prices are what you'd expect, but I'm willing to pay the difference to support LOCAL as well as, like I said they have what I want, so that saves me time and wear and tear on...