Capital One Bank — Local services in Newark

Terrible customer service. On 12-12-22 I went to the bank to withdraw some cash. I was standing in line waiting to get called by a clerk. I stood in the line for more than 3 mins waiting to be served. Two female bank tellers were at the window around the time that I walked in (3:30m) and didn’t even acknowledge that I stood in the line waited to be call like any other customer does. I waited a little longer it was (3:40pm) they still didn’t call me to help me. So I proceeded to use the ATM machine instead. My receipt shows that I used the...

The drive through ATM is always down either you can’t make a deposit or can’t retrieve funds and you have to go inside. This review however goes to all banks that are located in communities that are considered the hood. There’s always an issue wrong with the machines and sometimes it’s for days at a times. However in affluent areas it’s never an issue. This is why I selectively choose where I bank to...

Here now (Monday, March 4, 2019), 9:24 as I’m typing this. Snow day definitely, but no ownership or responsibility to at the very least, give customers notice for the closure or delay of regular business opening hours. The faultyness of the ATM adds to the dismay. Poor ownership, poor management. No excuse for the lack of workmanship and responsibility to the consumer. They should let me...