River Park Tower Apartment Homes — Local services in Newport News

Beware. I graded River Park Tower at 5 stars before I left so I could have good treatment by management while I was a tenant. I didn’t want to appear to be a troublemaker. This following review is the truth, and I apologize for having misled anyone. The BBB (Better Business Bureau) rates Morgan Properties as very poor. Check it out. They are not kidding.

If you can find another apartment complex that is close to where you need to live, go there, not here. You may regret it. I sure did.

Our old apartment complex closed down suddenly, so we had 2 weeks to find the nearest and most convenient location for an apartment that was available, River Park Tower. We watched everything about the place degrade during our two year stay. We had a roof over our heads, but at a monetary and emotional high cost.

Management was friendly and all smiles at first until we were locked in to a lease, then became unhelpful and standoffish.

The lobby and common areas most often smelled like trash or an animal kennel, horrible in the summer. The dumpster and trash chutes weren’t maintained and were filthy. The common areas were often filthy. The parking garage wasn’t well lit and dangerous; my wife was often too frightened to be in there alone. The garage elevator was broken half of the time we lived there so we had to walk around the building with groceries and bulky items. The rent went up by a substantial amount every lease; month-to-month rates are obscene. The appliances and plumbing fixtures were old and worn, and constantly breaking. I replaced our kitchen faucet myself. We had to use a laundromat because the washer wouldn’t get our clothes clean. The repair or replacements for the appliances were inferior and didn’t help. The windows didn’t seal properly, were very drafty, and city dust collected fast, even after I installed my own weather stripping. The carpets were of such poor quality even vacuuming every other day couldn’t keep them looking good. The shockingly loud fire alarm went off falsely a dozen times while we were there, making us evacuate via the stairwell with my walker, as I am disabled. The toilets constantly needed plunging after practically every use. There is no 24 hour security, so any creepy person who wants to enter at all hours of the day and night can enter. The doors are easily jimmied. The lobby’s automatic doors rarely worked correctly. The app and website are difficult to navigate for paying rent and updating leases. Roaches from unclean neighbors invaded our kitchen. We paid for our own extermination as theirs was ineffective.

But the worst part was charging me an extra month’s rent and false fines and fees when we moved out, having given 3 months lease termination notice, and leaving the apartment spotless. The old manager kept poor records and I paid for her ineptitude. The property manager has the last word on everything, and trying to send complaints up the ladder of management were never addressed or responded to. You are at their mercy, which is a position I despise to be in.

Management lied about so many things: -How the water and power bills are calculated -The timing for repair or replacement for appliances -No grilling in the pool area allowed: The Newport News fire chief said there was no such ordinance. -Requirements for month-to-month leasing: poor records are kept. -They say they are not in charge of garage maintenance whereas the City of Newport News says they are: dangerous dark conditions for tripping and falling, and dangerous people lurking.

I could add pictures and documentation, but I just wanted to warn prospective tenants what to expect. Living here was a last and only resort for me, and I hope it isn’t for others interested in this property. Beware. This is a...

Good Afternoon: how is everybody doing today? i am absolutely fabulous.

Management Team:

Neva; recently when the elevator was inoperable after working her normal shift hours, she went home and brought her children back to the building and stayed, until around 11:30 pm that night, or sometime there- after and manually pressed the appropriate floor. If a resident pressed one button,and then another resident pressed another button for a different floor, she (Neva) stayed and pressed the floors for the residents, to ensure that the residents in the building got to the floors, where they reside. Two floors could not be pressed at the same time.I have lived in several different places and never, never,ever, has a manager ever done anything like this.THANK YOU!!!! THANK-YOU for listening to me about personal matters, during work hours.

Cherrelle: First thing in the morning; before you brush your teeth or wash your face and hands, she sees you. Complaining about something. She has to look at yall, and keep a certain look on her face. Then you (some residents) talk about she is mean and not very polite. When she is in the office talking to perspective residents, or better still in the elevator talking to perspective residents, yall know what she is doing, however you still blurt out; "I will be glad when they get these raggedy elevators fixed".!!! COME ON PEOPLE I WOULD BE MEAN! ARE YOU KIDDING ME! Machines just like human beings break down. I live here, just like yall do; therefore I know about the inconvenience this might cause, however it is not management fault.THANK-YOU for listening to me about personal family matters, during work hours.

Maintenance Technicians: I had an emergency in my apartment: guess when it was. I will let you know it was on the 4th of July! I called the emergency hotline number and guess what: not one, but both AL and RASHAD responded within the hour. THANK-YOU BOTH! When you cause something to break down like putting huge comforters in the washing machine, which causes the agitator to rock the whole machine, or when some glass or oil gets into the garbage disposal, causing it to malfunction, you rush to maintenance like it iis a quick fix. The part, most of the time, has to be ordered, and in some instances a whole new appliance. Well how long is it gonna take?,or better yet, can you (AL and RASHAD) tell the shipping people to put a rush on it. They do not know how long your part is going to take to arrive, are yall serious!

Resident Relations Specialist: Mr. David: All he does is sit on his butt and let people in and out of the building. REALLY, REALLY, PEOPLE! I have observed him in one day, interview perspective River Park Tower Residents with appropriate paperwork, go into the room where FED EX packages are kept, and pass residents boxes out to the individuals they have been shipped to, and give out carts to residents with identification, to use for the transporting of their items. That is 3 things already; oh yhea and I go to bed early; I forgot to remind yall that he sits behind the desk and makes sure that I can sleep, by not letting vagrants or wandering souls into the building. THANK-YOU.

PLEASE PLEASE YALL lets show some appreciation and give these individuals a day APPRECIATION DAY FESTIVITIES.

Last but certainly not least; I ate hamburgers and hotdogs until I could not walk at the pool party. everybody always complain about River Park Towers does not ever do anything for the residents. LIES LIES AND MORE LIES. However there were not 50 residents at this event. Make me shake my head. THANK ALL YALL, I ate, and my sister and her husband and...

My Truth About Living at Riverpark Tower

(Unfiltered Review From A Real Tenant)

Let me tell y’all something — I didn’t want to write this. I didn’t want to have to go public. But after everything I’ve endured living at Riverpark Tower, it would be wrong for me to stay silent. So I’m speaking up — for me and for anybody else who’s been mistreated, ignored, or spiritually drained by this place.

Back in March 2025, I came home to my apartment flooded. Water everywhere. No warning. No apology. No real urgency to fix the damage either. That was the beginning of a long, exhausting experience that I’m still living through. And yes, even now — my ceilings are discolored from that flooding. You can still see the damage. You can still feel the lack of care.

Then came the mold. Mold in my storage room, on my dresser, and even inside my toilet. That’s not normal. That’s not safe. That’s not something anybody should have to beg to get taken seriously. But that’s exactly what I had to do.

This summer? A whole different kind of hell. I went without working AC through the hottest part of the year — and they didn’t fix it until mid-July, only after I pressed the issue over and over. Can you imagine being in 90-degree heat every day and no one caring enough to fix it until you raise hell?

And then we get to the leasing agent who took it upon himself to harass me, stalk me, and act like he had authority over my life. I had to go to court and file a TPO (Temporary Protective Order) just to get some space and peace. And management? They sided with him. Not the tenant fearing for her safety — him.

And the retaliation didn’t stop there. He went as far as to falsely accuse my dogs of urinating in the elevator — something they absolutely did NOT do — and charged me a $100 fine out of spite. It was targeted. It was wrong. It was personal. And still, silence from the people in charge.

I’ve seen them try to throw quick fixes on serious problems — like putting a patch over a wound that needs stitches. Then they’ll have the nerve to turn around and ask you to leave a good review, as if they’ve done you a favor by ignoring mold, water damage, or harassment.

To make it worse? They’re out here trying to sell these properties, fully knowing that there is black mold in this building. You heard me right. Mold. In. The. Building. And yet, no real inspections. No transparency. Just silence and cover-ups.

Let me be clear: I’ve been patient. I’ve gone through the proper channels. I’ve made calls. I’ve sent emails. I’ve prayed. I’ve documented everything. And yet, they refused to let me transfer to Monarch Crossing, their own sister property — even with all of this going on. Even with a legal case pending. Even with photos, proof, and months of stress behind it.

I’ve experienced disrespect, neglect, health hazards, retaliation, and emotional exhaustion all in one place. And they expect tenants to just smile and stay quiet? Nah. Not me.

I don’t recommend Riverpark Tower to anybody. Not unless you’re okay being gaslit, unsafe, overheated, and ignored in your own home.

I’m not writing this for pity. I’m writing this so people know the truth. Because I lived it. And I’m...