HCA Florida Twin Cities Hospital — Local services in Niceville

I called the number given & it was to a generic operator, who could not direct me to who I needed to speak to. This does not sit well as a response to my post. You did not leave a name or a direct number. Some help that was, it made me feel like a fool to the person on the the other end. I guess that says it all. An automated reply to look like you care.

My stay was a traumatic one. There were a couple of nurses that were nice, but still did not listen to me. I had told them I did not want to be weighed. It was not a necessary thing for my treatment and it causes me a lot of anguish. In their infinite wisdom they thought putting it in kg was a smart thing to do and post it on the board. They must really take me for being stupid. It set me off. I suffer from PTSD and it is one of my triggers. Another is to be confined, and I told them not to set an alarm on the bed. There was no reason for them to have done so. I was not a fall risk. I was not going to be held captive to a bed and their beck and call, when they get around to me an hour later when I need to use the restroom. Been there, done that. Not again. Both things trigger my PTSD. What really takes the cake is the lack of compassion for someone in extreme pain and discomfort. I ws all night long. I begged to have the IV removed. I knew I needed it but I could not take the pain it was causing. All they did was look at my arm and tell me they would speak with the doctor. Which all they were doing was patronizing me. Lying to me. They would say the same thing to me repeatedly every time I begged. It got so bad I told them that I would take it out myself. It was not something I wanted to do because I did nto have a way to stop the bleeding if I did. I would shut it off to set of the alarm. I untapped it. Instead of telling me they woudl ask the doctor, or that they could not take it out, they could have offered to move it to another vein. No, that meant they had to put a little effort in. They took my will to survive away. My blood pressure plummeted. Their approach was to fill me full of fluids until I was so bloated I could not stand it. I felt worse when I left than I felt when I was admitted and I felt near death then. I felt dehumanized, and like a statistic. You can tell the ones that care and the ones it is a hefty paycheck with perks because they are a first responder. I am a widow, that by chance, my daughter happened to come for a week and saved my life. I could not, and would not go on my own because of the treatment I get each time I go. I am not sure there will be a next time.

My visit to the ER on May 31st 2023. It was a nightmare. The staff were arrogant, and abandoned me wherever I was. Never talked to me about tests, or even results. When I was taken back to the ER treatment area, I was once again abandoned. No one would talk to me. They called my daughter without consulting me. Someone, every so often would come and touch my leg and vanish. I am pretty sure they were milking it to get the most they could from Medicare. There is no reason, when they weren't busy, for it to take four hours. Even when the doctor came in to suture it she left for a long time. Walking back and forth in front of me. By the time she came back to suture it, the numbing was wearing off. The suturing was very painful. Then they had the audacity to make me do a tv interview with a Psychiatrist. I was mortally embarrassed, and humiliated. There was no need to that. Just another milking process. I am a new widow and all of this is new to me. Now I know why my husband wouldn't take me even with a severe head injury. And why he didn't go when he was having chest pains that he...

October 27th, 2023 Time range roughly (2pm-5pm) from arrival to discharge. I am sharing mine and my family’s experience at this facilities ER department. Let me begin by explaining that my mother had gotten into a motorcycle accident earlier today and she had been taken to this facility by ambulance. When I arrived, (I had stopped what i was doing at work when i got the call, as did both my sisters and my father). I came in obviously wanting to see my mother, I mean who wouldn’t want to see any of their family members and or friends who were just involved in an accident? The ER receptionist Brittany or whatever her title may be, was very disrespectful towards my father (and all of us later on) when he asked very politely if I could go back and see her. Now I understand rules and regulations and understand maybe One person at a time allowed in a room. We were stared at by Brittany and another female individual behind the glass, in which they would look at us turn toward one another and laugh. Brittany began to tell my father very disrespectfully that “only one person in the room at a time” with some attitude I may add. So i went back and seen my mother, she was a little banged up, but alive. I excited the area and went back to the waiting area in the ER in which i could see directly ins to the glass area Brittany and the other female associate was sitting. I watched Brittany give more respect to an older woman entering and checking in and a younger gentleman there to see his father, she smiled and laughed with him etc. Still the staring at me and my sisters sitting there and turning and whispering to eachother and turning to look at us and laugh continued. Long story short, my father pulled up his vehicle in the Correct entrance lane for my mother who was discharged and obviously in a wheelchair exiting. Another vehicle pulls up from the opposite side (exit), well Brittany (originally the one who had told my father where to pull up) comes out screaming at the top of her lungs that my father is blocking the lane and needs to move. But gives the car in the wrong direction and lane more respect and apologizes to them for my father blocking the lane. (Even the security officer had to come out to tell Brittany to calm down) My mother was coming out in a wheelchair, did she expect for my mother to walk to the parking space my father parked in when he got there after he followed the ambulance in?? I believe we were all being targeted in some sense by this woman for no apparent reason, its not like we all wanted to be sitting in a hospital with there mother and wife being laid up with a broken knee and cuts and bruises. You would think that some sort of compassion would be given by individuals in the healthcare industry. Some people are meant for it and some not so much. I am very disappointed that this type of treatment still exist for patients and their families. I would like to give a shout out and 5 stars to the nurses and doctors in the back that took such great care of my mother. This hospital should definitely rethink who they have up front, you don't treat people with such disrespect and making them feel uncomfortable in that atmosphere. A hospital is not a very happy or calming place for anybody and you have people coming in very emotional and distraught and the last thing you need is somebody making you feel so uncomfortable that you don’t even want...

If you had told me I’d walk out of Twin Cities Hospital feeling grateful, empowered, and—dare I say—joyful after surgery, I wouldn’t have believed you. But thanks to Dr. Skrivanie, Dr. Morris Silver, RN Huyen, RN Katrina, and the entire surgical team, that’s exactly what happened.

Walking into surgery is never easy, but for me, it carried an extra weight. I came in with a lot of apprehension, past experiences that made me hesitant to trust, and nerves that felt impossible to quiet. But from the moment I arrived, I was met with kindness, expertise, and a level of care that went beyond what I ever expected. Dr. Skrivanie’s confidence immediately put me at ease, the kind of presence that makes you think, yes, this is someone I trust with my life. And then there’s Dr. Silver—the only doctor I would ever feel safe with for the care I received. His bedside manner was nothing short of exceptional, making me feel not just like a patient, but like family. His warmth, attention to detail, and genuine concern for my well-being turned an overwhelming experience into one where I felt truly seen, heard, and cared for.

And then there was RN Huyen, who could have an incredible second career as a stand-up comedian or professional hugger. She brought so much light into the room, making me laugh at a time I never thought I could. RN Katrina was equally phenomenal, ensuring every aspect of my care was handled with precision, grace, and the kind of quiet strength that only the best nurses possess.

This wasn’t just medical care—it was human care, and I left feeling safe, supported, and beyond grateful. If you are looking for a surgical team that combines exceptional skill with warmth, compassion, and maybe even a little magic, look no further.

To the Twin Cities Surgical Team, you didn’t just take care of me—you made me feel strong when I needed it most. And for that, I will always...