Jane's Hallmark Shop — Local services in Niles Township

We stopped by yesterday because as a part of their "valued customer" program (not sure if that's the proper name, but you get what I mean) they had sent a birthday greeting to my hubby with a card to redeem for a gift of a free pair of socks! They have a couple of racks full for men and women with snazzy designs and so he was able to find a pair he liked. Everyone wished him a happy birthday (although it wasn't his actual birthday--the card was good for the whole month) and we boogied on outta there.

Jane's is definitely our go-to card shop, and they stock lots of things other than cards, from decorative items and collectables, to jewelry and other women's clothing items like soft tops and shawls and scarves and various charming kitschy kitchen items and, oh, just go in and look around. You will probably be surprised. Anyway, it's an easy and comfortable place, with people eager to help, and yes, since it is a Hallmark store, they have cards, too. And...

This Hallmark is the Worst!! Wanted to return items that I bought at another Jane's and the person wouldn't do it because she claimed they don't carry the Item AT THEIR STORE!!! Liar. I will be calling customer service on her tomorrow when they open!! If you sell stuffed animals then any stuff animal with a receipt no matter what size should be returnable!!! She was very rude and would not assist to see if she could return it!!

This Hallmark is picky with returns!! If you don't have a tag even though you have a receipt they will not refund You So Beware if you shop here!

Go to a different Hallmart, they don't have anything good anyway! Small Store After your money will make sure you don't get your refund!!

Had to drive somewhere else to return!

Janes Hallmark is Jane's if the website and store have the same item and available to pick up!! Shop...

Horrible customer service. I have received a gift from this store and wanted to exchange it to another item but in a very clear racist act an older lady denied me from making the exchange due to the container box (not the item) the container cardboard having a less than a quarter inch tear, the box has never been opened and the cups have never been removed from the original packaging as you can clearly see from the picture below.The way she acted was completely based on race It’s a shame such treatment still exists in 2024.

I drove to the Niles location afterwards and they were amazing and very pleasant I exchanged my item and bought another...