Men's Wearhouse — Local services in Niles Township

I am a 2024 bride getting married in October. I decided to go with Men's Wearhouse for my bridal party & groom's suits because we were looking to save money and provide a low budget experience for my fiancé as well as the wedding party.

Our first experience in the shop was okay. The manager of the store at the time, of course now I can't remember her name, was very attentive to what I was looking for as a bride and was able to put together a really great color palette for the wedding party that I would have never been able to do on my own. While we were building the looks, she mentioned a deal that if we did the bridal party rentals with Men's Wearhouse, the groom would receive a $500 credit towards any needed accessories; cuff links, shoes, dress shirts, etc. In all honesty, I was thinking of going with another location before this point, but the $500 credit is what sold me on the sale. We ended up bringing the bridal party in to get fitted, and it was a little more expensive for them than I was originally planning, but I was hoping the look and the credit would make up for it.

Flash forward to today, when my finance and his father went in to get his suit fitted for our wedding which is in TWO months. My fiance goes to the salesman and says that he should have a $500 credit towards accessories to use. He says that there is no credit on the account. When my father in law pushed further, the sales associate claimed that there was an "expiration date" to use the credit, and that "not a lot of people know about it." We were never told of an expiration date, and were actually ENCOURAGED to come back at a date closer to the wedding so the suit would have a better fit. When my father in law wanted to talk to the manager, the manager was all over the place and not even concerned about their issues, running around and helping everyone else instead of helping them. My finace told me the staff actually started to ignore them and help other people in the store instead of addressing this issue. They ended up leaving and going to another tailor, as we really don't have much time to wait for these alterations, and we're not going to go to someone who just scammed us out of $500.

If I could cancel this whole order and go with another company, know I absolutely would. I am so angry with the attention to detail that was completely missed by this store, and know I will be calling to complain to a higher...

This location is absolutely awful. Came here to get a tuxedo for my wedding. I chose Men’s Wearhouse because I’ve had a good experience with other locations, and my best man is from out of town so we needed a nationwide chain that he could go to as well. I got measured back in March and we had an appointment set up. The person who started helping us was completely uninterested. I told him what i was looking for and he suggested the complete opposite. When it came time to try stuff on, he was nowhere to be found. Ultimately we enlisted the help of a manager who was extremely helpful and was able to get me measured properly.

Fast forward to 10 days before my wedding, I get an email saying that my tux is ready for pick up. Went to pick it up and that’s where the further troubles began. When I was fitted, they told me that i was eligible for a free rental since I have 6 in my wedding party. This manager tells me that this is not the case because my ring bearers do not have a full tux with a jacket. No one told me this when I initially got fitted. The manager says “it’s fine we’ll honor it this time.

When it came time to get fitted, the manager just wanted us out of there. The tux was not in great condition. The pants and shirt were not pressed and she seemed annoyed when we asked her to fix it. She was more preoccupied with helping other people than helping us. She kept standing over us like a hawk and was frustrated how long it took me to change. As a result i felt extremely rushed during my fitting and wasn’t able to give the process the time it deserved. When i tried everything on at home again, it turned out that I needed some further alterations.

Because of this location’s dismissive service, I needed to take time out of my day the next day to go get refitted and alterations done but my fiancée’s brother and I went to Oak Brook instead where we got wonderful service. The employees at that location genuinely cared and recognized the importance of me looking good on my big day. They took the time to make alterations I needed and let me take as much time as necessary to make sure that everything looks perfect. I wish I went there to begin with and had not even wasted my time with the...

My husband rented a tux from here about a month ago and we just picked it up yesterday. Today we went back because the entire outfit was “wide”. Mark the store manager helped us out and boy did it go downhill from there. The first interaction that we had with him as soon as we walked in was bad- he seemed aggravated to begin with and that just exploded to an argument while getting my husband re- fitted. I told him that I didn't like how the pants were overall wide and he just flipped into telling me “not to come at him like this and that I should sit down because I'm not going to tell him how to do his job”. This argument continued to the point where he said “ I’m actually not going to help you and he sent us another employee to finish the job. EXTREMELY UNPROFESSIONAL AND EXTREMELY RUDE. I am in the process of contacting RB who is their regional manager- this behavior of a manager is unacceptable and he needs a different profession or some anger management classes. I NEVER raised my voice at him I simply told him that neither one of us liked how the tux fit. His behavior was unacceptable especially for a manager. I feel bad for the rest of the employees! A side note- when we went there to get fitted the first time NOBODY explained to us anything and just said that it will be ready at least 2 days before the event. I WILL NOT RECOMMEND THIS LOCATION AND WILL NEVER EVER DO BUSINESS HERE EVER AGAIN!!!!! If you want to be treated with respect i suggest staying away from here. MARK,THIS IS HOW STORES GO OUT OF BUSINESS AND THIS IS HOW YOU END UP WITHOUT A JOB! Customer is NOT always wright but theres a difference between an opinion and how to...