My wife and I are so glad that we hired Murphy Bed and Storage Solutions. Excellent customer service is alive and well in this business. This is a family owned and operated company. Everyone we interacted with was professional, honest, and genuinely friendly.
They knew from the start that we just wanted our Murphy bed moved from one room to another, the front panels replaced due to damage, and the addition of two shelf units. They never tried to pressure us into buying a new bed or upsell us on anything. They also have good prices. The business owners, Dane and Gayle, his wife, thought of just about everything concerning the job. They both ensured that they had the correct measurements, color, grain, and style of wood to match our existing bed casing.
On the day that Dane and his nephew, Adam, showed up to do the work, they were efficient, yet careful not to damage anything. After the bed was moved Dane noticed that the bed was a little slow to close, so he and Andy added a spring to each closing arm. Next, after the shelf units were attached, Dane noticed that the bottom face board of original bed’s case was inset from the frame, while the new book shelf units’ were flush. Dane thought that it would look better if they matched and offered to install a piece to make it flush like the book shelf units at no extra charge. When I offered to pay, he insisted on doing it for free. He just had to return to his shop and cut the piece using some of the extra wood that he had after cutting the panels and shelf units. After ensuring that he wasn’t affecting our plans for the day, he and Adam headed back to the shop, stating that he’d be back in ninety minutes. We live in North-East Jacksonville, while his shop is in Saint Augustine. So they made a second trip to cut a new board and install it at no charge for something that wasn’t their responsibility to ensure that we, the customers, were completely happy with their work. That really impressed us. We were already completely happy with their work and he just went above and beyond. I’ve never had anyone do something like that for me before who wasn’t family or a close friend. That’s customer service. That’s one of the many reasons that my wife and I will hire Dane and his family again.
I would definitely recommend Murphy Bed and Storage Solutions to anyone and everyone. You won’t be...
Read moreI recently had the pleasure of purchasing a Queen size Murphy bed with cabinets from the Murphy Bed and Storage solutions , and I must say, it was a fantastic experience from start to finish. What truly sets this company apart is not just their exceptional products but also the warm, family-owned atmosphere that accompanies it.
The Queen size Murphy bed with cabinets is a space-saving marvel. It seamlessly blends comfort and functionality, making it an ideal choice for anyone looking to optimize their living space. The bed itself is comfortable and easily folds into a stylish cabinet when not in use, freeing up valuable floor space. The accompanying cabinets provide ample storage, keeping your bedroom clutter-free and organized.
What truly impressed me about the Murphy Bed and Storage Solutions is their dedication to quality and customer satisfaction. Being a family-owned business, they bring a personal touch to every interaction. The wife, who also serves as the company's designer, is nothing short of remarkable. Her expertise in interior design shines through in the elegant and practical design of their products. She takes the time to understand your specific needs and preferences, ensuring that you get a customized solution that fits your space perfectly.
Moreover, their commitment to being customer-oriented is evident at every step of the process. From the initial consultation to the installation, their team ensures that you're not just buying a product but investing in a solution tailored to your lifestyle. They are responsive, attentive, and go the extra mile to ensure your satisfaction.
In an age of mass-produced furniture, the Murphy Bed and Storage Solutions stands out as a beacon of personalized service, quality craftsmanship, and innovative design. I couldn't be happier with my Queen size Murphy bed with cabinets, and I wholeheartedly recommend this family-owned company to anyone in search of space-saving solutions with a touch of design excellence and genuine...
Read moreWe recently had the pleasure of working with MURPHY beds and storage solutions, and we couldn’t be happier with the entire experience. From start to finish their service was truly exceptional. We were in a bit of a time crunch, expecting company in just 3 1/2 weeks, and we needed a Murphy bed solution quickly. Not only did they deliver, but they went above and beyond our expectations.
We placed our order, and they expertly crafted a beautiful, custom Murphy bed to our exact specifications. Would impress us most was their dedication to meeting our tight deadline. They managed to build and install the bed a full week before our out-of-town guests were scheduled to arrive. This level of efficiency and commitment to customer satisfaction is rare and greatly appreciated.
The quality of the Murphy bed is outstanding, and the installation was seamless. It’s clear that they take great pride in their workmanship and truly care about their customers. If you’re looking for a Murphy bed and want to support a family business that delivers top-notch products and service, we highly recommend Murphy beds and storage solutions, five stars all the way for exceeding our expectations and providing such a...
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