Navy Exchange Main — Local services in Norfolk

This place is one of the worst NEX I’ve ever been to and it’s not family friendly. Sure, it’s big and a lot of shopping to be done but the prices are crazy high and the staff are rude. It’s very hot in the store every time I visit. So the sweating makes shopping unbearable. The worst part was our experience at the food court. There was 9 of us with 5 of those being little kids/babies. Once we finally ordered all our food from various places and we sat down trying to enjoy our meal, we notice they rope off half the food court where we are sitting thus trapping us inside. When we asked eachother, are they closing or something; the lady cleaning the food court snapped at us that they were closing that area of seating in 15 minutes to clean so we needed to hurry up and finish or we would have to move. It was very rude the way she went about it. There’s no sign stating this and they all watched us for 15 minutes getting situated and setting up there with all our little ones and no one out of the 3 cleaning staff working the area said a word. Not to mention it was 5pm and the food court was getting more crowded. I told her it would’ve been nice if someone would’ve told us that before we sat down and started eating with our large family. So we got up to start moving and she and her coworker tell us that we can have to 5:30 at that table and we should be able to eat in 30 minutes. We told them we would rather just go ahead and move so we wouldn’t have to be rushed with our little ones and eating with our family. She popped off rudely again and we just walked away to another table. She never once apologized. I feel like it wouldn’t have hurt a thing for them to let us just finish our meal in peace and then be on our way and they could mop that one table area after we left. Or just inform us that the area was closing before we even sit down. It was a terrible experience for us and our visiting family and not somewhere I want to take them again. The staff definitely need some training on how to...

Listen here, NorFolks, this NEX at 1560 Mall Dr in Norfolk, VA—tremendous idea on paper, but it's like if someone took a whole shopping mall and tried to cram it into a space roughly the size of a Walmart Supercenter, total chaos, believe me. When you're good at one thing, just do the one thing, folks—when you're juggling a bunch of stuff, it's not gonna be the best, it's a disaster waiting to happen. These NEX locations are great for the service members who need their basic uniforms and maintenance needs, fantastic for that, but beyond that? The item selections go from mid to overpriced, all because of this no-tax gimmick, but even then, I'd still get way better deals at Walmart, Dollar General, or Dollar Tree—huge savings there, folks, massive. This place needs more affordable products, especially when pay isn't exactly the military's specialty, especially for thee enlisted personnel— like come on, folks, let's be real. I will say, the location is organized and very well maintained, top-notch in that department, but the aura? So off, it feels like I'm walking into a Sears, which isn't a bad thing exactly, but I don't know, not my cup of tea if it were up to me—feels outdated, like a bad deal on nostalgia. And the food court? Very nice, folks, really classy setup, but it lacks wall outlets, which is a big sad, especially for service members who don't have a car and need to charge up while they're hanging out—no power, no glory, total miss! Three stars, could be yuge if they fixed the prices and plugged in...

The people here-especially in the uniform alteration dept- are some of the rudest & unprofessional people I have ever had the displeasure of meeting in a NEX.

I was told to go buy a uniform item I'd never bought before from here by my command & upon not finding it anywhere I went to the desk for help. I described what I had been told to purchase & they condescendingly directed me to a kiosk that didn't have what I was looking for. When I went to ask for help & described again what I had been told to come purchase I was yelled at by one of the women at the counter infront of all the other customers about how I didn't know what I was talking about & needed to know what item I needed before coming here to make a purchase.

Trying to remain professional, I stated that I was told to come & ask for this specific item, that they sold it here & they knew what it would be when i asked. I thanked her for her help & walked away as she complained about me and my request.

There are many ways to tell a customer they have been misinformed & that they don't recognize an items description or dont sell it at a location. And yet they chose to behave in the most disgusting manner that would put a 6th grade bully to shame. Absolutely despicable, distasteful, & embarrassing behavior in every state...