Montgomery County Courthouse — Local services in Norristown

Came to the courthouse to file an appeal on a traffic citation. Upon arrival I was told to call the clerk of courts, which I did, no one ever answered the phone called over 15 times still no luck (mind you states you must file an appeal in person). I go back into the courthouse the sheriff's dont have any information, all they do is give you a number to call and cant help you in any other way. After filling out the paperwork outside and trying to contact the clerk of courts to come down and assist me from my cell phone after a hour and a half a sheriff offered to call up and have someone come down.( he must have seen the frustration in my eyes) Finally someone comes down takes my paperwork and money order and dosen't return for over 2 HOURS! Now I'm standing in the lobby by the door twiddling my thumbs wondering what's going on, again none of the sheriff's could help me when I asked if they could see what the issue is. Now I'm highly frustrated I understand COVID19 has changed a lot but, to open up to provide services in the manner that they are is just absolutely horrible. Many citizens that came onto the courthouse during the 3 1/2 Hour period I was standing in the lobby were turned away with no help, what a shame! Finally at 3:49 PM another woman came out after another sheriff realized how long I was standing in the lobby and went back to check what was talking so long. I asked the woman how long does it usually take to file paper work she said and I quote "not long pretty quick" I mentioned to her I've been standing here for over 2 hours waiting on my receipts and paperwork she blames her boss and says " oh my boss thought she said have a good day and thought you left". I guess you can imagine how my insides were burning up. No apology, a sorry excuse and horrible management/customer service during these unprecedented times. Why would you think I left when you told me you were going to get my copies? Why would I leave without any documentation stating I was there! This experience for me was the absolute worst. Citizens shouldn't feel as though they cant get any help or their issues are not important when they come to the courthouse. At least have someone in position with the proper information to point people in the right direction not just "call this number" (when people already stated they can't get through). I would like at also add when I called a week before and asked how much it would cost to file an appeal I was told $297 when it actually cost $87. Do you know how hearing that number to a lot of people would cause them to not continue with an appeal. All I'm asking for is the proper information be given...

Wow! I’ve never been treated in such a rude, condescending way! No wonder this county gets a 2.9 star rating on Google. I called into the marriage license office to obtain some information on my daughter’s license who had recently been married. I was “greeted” by a rude woman followed by condescending remarks about me not knowing what I was doing and how “this isn’t the way things are done anymore, blah blah blah.” I have not dealt with getting a marriage license since I was married 25 years ago. I was simply asking for some help in how to go about getting a raised seal copy of the marriage license. The woman was just horribly rude! She did not even allow me to find out all the information I needed before quickly saying goodbye and hanging up on me. I am an office manager and If any of my employees EVER spoke to someone who called in on the phone like she did to me, they would be fired immediately! I hope her supervisor reads this comment and gives her a stern warning. I only wish I knew her name. I called at 12:15 PM on...

from the delco area first time ever dealing with Montgomery county court as I have major moving traffic violations that came with some harsh penalties and besides on both my visits to this courthouse everyone was friendly, helpful and welcoming starting from the security at the door all the way up to Hannah from the district attorney office. I have nothing bad to say about my experience at the Montgomery County Courthouse and thought I would share as I was very grateful of the outcome and truly felt the cooperation and...