The Jewelry Exchange in Norristown — Local services in Norristown

I bought my wife's wedding set at the jewelry exchange in Norristown. My first big jewelry purchase ever...Really the WORST financial decision I have made. I carefully selected the diamonds and the settings. I listened to the promises the manager made me, I looked at their EGL appraisal of the diamonds, and made the purchase. After we got married, I wanted to make sure my $8500 Investment was protected so I opted to add a rider to our insurance. They demand an appraisal, so I offered the EGL cert it comes with, but they stated they only accept real appraisals. Unknown to me, EGL certs are not real... go figure. So i got my first real appraisal and it was for $4100. I was thinking BS! I went and got two other real appraisals and they were $4000, and $3950 from reputable appraisers in the industry. I did not tell either about the appraisal before them. After each completed their examination, I showed each appraiser the EGL cert of value, and they also replied, they're not real. Understand that the appraisals are what it should cost to buy a new set at full retail price! The truth is the value of their diamonds and rings at full retail replacement value, is half what they charge. That's very bad compared to most any other jewelry store , not in an alley!!! So bottom line is they're charging you twice what the industry charges for the same thing. And when I brought them back to the jewelry exchange and demanded restitution, they simply said, "ohh sorry, all sales are final. Its in the contract you signed. " but they offered me a STORE CREDIT of $2500 towards the purchase of something else, if I wanted to return them! ($6000 less than I paid) *Before you buy , do research about the BS "appraisals" (certs) these corrupt stores offer, and buy from a real jewelry store, not used car salespeople in...

I recently had the pleasure of visiting The Jewelry Exchange in Norristown, and I can confidently say it was an outstanding experience from start to finish! The moment I stepped through the door, I was greeted by the warm and inviting atmosphere, along with a staff that genuinely cares about their customers.

The selection of jewelry is simply stunning. They offer a wide range of pieces, from elegant necklaces and beautiful rings to unique custom designs. I was particularly impressed by the quality of the craftsmanship—each piece is a true work of art! Whether you're looking for a timeless classic or something modern and trendy, they have something for everyone.

What truly set this store apart was the exceptional customer service. The staff was knowledgeable, friendly, and attentive, helping me find exactly what I was looking for without any pressure. They took the time to understand my preferences and offered thoughtful recommendations. I left feeling valued and appreciated as a customer.

I also appreciated their transparency regarding pricing and their commitment to ethical sourcing. It’s clear that The Jewel Exchange in Norristown prioritizes integrity and quality in everything they do.

Overall, I highly recommend The Jewelry Exchange in Norristown to anyone in search of beautiful jewelry and an outstanding shopping experience. I can’t wait to return for my next special purchase! Thank you for making my visit so...

I had a great experience. My fiance got my engagement ring here back in December. Earlier today we went to Zales, Kays, and Jareds and I could not find a band. The three stores told me they only had size 7 and it wouldn't be delivered until 9/15. My wedding is 9/13/18.( I know last minute band shopping) I called the Jewerly Exchange and they told me to come in they close at 5pm and they have everything available. I showed up at 3:15 and they all gave me special attention and offered different choices that would work for me. They even dealt with my inability to make decisions. They really really helped me in every way. They were able to size my rings and make 2 bands into a wrap setting. They stayed until after 5pm for me, even with tomorrow being a holiday....just so I could have my band today. While the jewerly was being made/sized the whole team talked to me about my big day coming up in 11 days. They gave me a gift of jewerly cleaner as well. I highly reccommend this business. The staff are wonderful, caring, and truely wanted me to be happy with my ring. They went above and beyond. I started my day out feeling defeated and crying and ended it feeling happy and excited for my wedding. My ring is absolutely beautiful!!!!! Thank you again ladies and gents! Thank you for helping me!!!!! Love Alison Vaughn aka...