The Swank Company — Local services in North Augusta

My daughter and I went to get ice cream at a nearby ice cream shop (great customer service, by the way) and decided to look around in Swank. When we walked in, we weren’t greeted by any of the young ladies working, however, we shrugged it off since they basically weren’t greeting anyone. They mainly stayed huddled around the cash register engaged by their own conversation. As we walked around the store, I made eye contact with at least two of the young ladies, and neither one even said, “Let me know if I can help you all” or “Are you finding everything ok?”

I must say that all was not lost, though. As we were leaving, another lady walked in and she actually got a “Hi, welcome in!” We got nothing, and that’s very disheartening.

There were some really cute pieces that we thought of buying, but due to the lack of any kind of customer service, we decided to leave. I know that one customer’s experience may not make much of an impact on your overall success (and I hope it doesn’t; I wish everyone the best), but I wanted to leave a review in hopes that your employees are provided with some good training in the area of Customer...

Carrington, is a young lady with whom I have help me pick out outfits at least once a week because of her honesty in helping me because I am very much older than all the sales ladies in the Furris Ferry store where I frequent all the time - The very first time I ever went in there it was Carrington who not only greeted me , but offered to help me with a genuine smile and not just trying to get me to buy just anything ! She is a stellar employee, she is definitely an asset to your business as I have kept coming back because of her!Her smile and upbeat personality really is contagious and she never puts me in clothes that do not suit me or are not my color! This young lady really represents your business as if it’s her own! I love her approach to how passionate she is about her job! I look for her every time I go in there ! Which is a lot! Please let her know ! I’ve been wanting to write a review about her and just got a moment to do so ! I have other favorites too but I’ll save that for another review! Such a pleasant experience in this crazy time and she is a rising star ! Thank you for having her...

I just want to share the sweetest experience- I ran in today to get a sweet gift for a client whom is having their first chemo treatment today. I was immediately greeted with sweet smiles and genuine eagerness to assist me. I gathered my items for the sweet “make your own basket” and made my way to the counter. I was also picking up a pre order for my daughter. My nerves were less that great as my concern for my sweet client was at the forefront of my thoughts. I was in Swank looking for a pre order from Posh Tots 🙃 ( their sister store next door) The sweet girls behind the counter immediately realized what was going on and not only did they quell my nerves and immediately fix it, one sweet girl actually went next-door to retrieve the pre-order and brought it back to me. That type of customer service is definitely going far above and beyond, and let me tell you what it did. It made my shopping experience the best it could possibly be. I’d like to say thank you to every single one working in there today what an...