Bank of America (with Drive-thru ATM) — Local services in North Bergen

Today, January 30th, I visited a Bank of America branch around noon and was met with an incredibly disappointing experience. There were three Bank of America associates present, yet only one teller was assisting customers. With four people in line and one customer already vocalizing frustration about the wait, it was evident that the situation was poorly managed. After waiting for 15 minutes, it became clear that the total wait time could easily exceed 30 to 40 minutes.

What was particularly concerning was the lack of initiative from the associates. One individual, who I assume was a manager, briefly attempted to assist the teller with a customer whose transaction was taking an unusually long time. While the delay appeared to be due to an issue with the customer’s account, the situation was handled unprofessionally. Sensitive personal information, including the customer’s address and name, was shared aloud, compromising her privacy. This is unacceptable for a financial institution that prides itself on security and professionalism.

As a Bank of America business customer for over 15 years, I expected better. When I inquired about speaking to a small business representative, I was told the wait would be 45 minutes. This level of inefficiency and lack of urgency is inexcusable.

It is baffling that with three associates present, not one could step in to assist the teller or manage the line. In any well-run business, managers and associates are trained to step into operational roles when needed—whether it’s a grocery store or a bank. The inability to do so reflects poorly on Bank of America’s commitment to customer service.

This experience was a stark reminder of how far Bank of America has strayed from providing the level of service its customers deserve. I urge the bank to implement immediate changes, such as cross-training associates and managers to handle teller duties during peak times. Customers should not have to endure such delays and lack of professionalism.

Shame on you, Bank of...

This branch is unprofessional and the experience was egregious. I went into the lobby and the greeter his attire is disheveled and not well kept bad presentation of a bank. I asked Oneyda Santamaria if I could do a stop payment on a cashier's check that I just purchased the day before just 24 hours because I lost the check which is a cashier's check from BOA. I have banked with them for over 20 years and they stated it was nothing that I could do that I should have gotten a surety bond. I closed all of my accounts and I had 4 I have never experience such inadequate and dismissive tone. She states it was nothing that they could do. So I told them close all 4 of my accounts. No option no help everyone was rude and just nonchalant on a check over $10,000. A cashier's check that the teller charged me $15 for which his inexperience and not very well trained knowledge of valued customers was very transparent on their customer service. I bank with Chase, Santander and Credit union and have never experienced this and they have never been so rude and dismissive. Do not bank with this branch they will treat you like you are not a valued customer and like you are inconsequential. I work in finance and I would never treat a customer this way especially 20 years of service with an institution....

My primary bank is Chase and I was looking for a secondary bank, wanted something local so it was BOA or TD… read reviews on both but went with my gut and I m glad I did. I had to make an appointment to open checking account since I wanted a Saturday slot. Everyone I met was very professional and friendly from the moment I made the appointment until I left with my account opened Junior Rodriguez was my account representative, polite /professional / and friendly. There was a Latin female manager , who I really did not get the spelling of her name my apologies, I believe she did a great job training and molding this branch team and now she was moving on to the Teterboro branch She was very professional and very knowledgeable and also taught me something about Zelle Overall a great experience….. Only downside with BOA is no late night hours, it would be nice if Thursday would be open 9-6pm like some other banks, they are open Saturday but Saturday can be a lil busy Other than that I believe this branch is great with...