Art's TV & Appliance — Local services in North Haven

Art's Television & Appliance: A Masterclass in Incompetence and Disregard Let me preface this by saying, if you enjoy being strung along for weeks, paying for their mistakes, and having your concerns dismissed with a casual "yeah, yeah," then Art's Television & Appliance at 92 State Street, North Haven, is the place for you.

My ordeal began on February 13, 2025. My air conditioning/heat unit knob broke. The manager, to his credit, spent 45 minutes trying to find a replacement part online. When that failed, we discussed a Friedrich PTAC unit. He wasn't sure of the fit, so he scheduled an appointment for his installers to check my condo on February 22nd. Then, Bill Bower, the salesman, decided he knew better. He canceled the appointment, claiming the PTAC would fit because they'd sold others in my complex. I paid $1,170 for the unit, which was installed on March 1st. The installers then informed me I needed a duct adapter for the adjacent bedroom. They claimed they ordered it, but Bill was clueless.

Another trip to the store, another $478, and a $300 installation fee for their error. I emphasized the urgency; a newborn lives in that room. Bill promised "rush shipment, a week." March 8th: No part. "Another week," they said, rushing me off the phone. March 15th: Same story. "Yeah, yeah," Bill said, dismissing my concerns about the baby. April 1st: A different rep said it shipped via truck, not tractor trailer, adding another week or two. Bill then called, reminding me of the $300 installation fee.

It's April 3rd, 2025. SEVEN WEEKS. I started this process in winter, and I'm still without the part. They haven't offered to waive the installation fee, despite their blatant incompetence. They don't care that a newborn is living in a cold room. They don't care about customer service. They don't care that they cancelled the 2/22/25 appointment that would have prevented this whole mess.

To recap: they canceled my appointment, forcing me to pay for an additional installation fee, they have lied about shipping times, they have dismissed my concerns about a newborn child, and they have shown zero remorse. I'm a resident in the complex and I will be sure to inform the board meetings about this horrendous customer service. Avoid Art's Television & Appliance at all costs. This review is to be continued, as I fully expect this to drag on...

Andy was referred to me by a friend, with hopes he would give me a great deal on my appliances being that I was a new homeowner. I went to visit the store and Andy was very attentive to our wants and needs. We picked out some appliances that were mid-grade to start. He said and I quote “Send your friends but don’t tel them i gave you this price!”. Everything seemed great, the price was well within our budget. We bought the appliances and proceeded to leave, once my father (who was the curator of the relationship between Andy and myself), my fiancé and I got into the car, I wanted to double check some pricing. Turns out Andy sold us the appliances at full retail value. I wasn’t upset, everyone has to make money. I also assumed that the quality of the parts inside his appliances was better than Walmart or best-buy so we gave him the benefit of the doubt. The delivery was scheduled super early after we purchased so we were super psyched. Upon delivery my father looked out my bay window and noticed that nothing was boxed. We went out to inspect the items that were delivered (microwave, fridge, range hood vent, and dishwasher) to find that they were scratched, dented, paint missing, coffee spills on the inside, and lastly missing parts. I called Andy to confirm that these weren’t just the floor models delivered to me. He replied with “I thought you wanted a deal”. Apparently he thinks a “deal” is to sell new items at full retail cost and then deliver beat up floor models. I was absolutely appalled at the entire experience using Art’s. I highly recommend you avoid this place at all cost. He WILL take your money and give you GARBAGE in return. NOT TO MENTION I took the full refund I received and went to PC Richards and Son and got the same fridge. The rest of the ensemble however was better quality than what Andy sold me. I managed to save so much money with these better appliances that I bought a 65” 4K Qled television for 7$ more than the amount that was...

Even in this day and age of business indifference to customer service, Art’s has set a new level for rudeness and incompetency, displaying absolutely zero interest in helping us select major appliances for our home. Within 3 minutes, the woman assigned to assist us gave off a vibe that had me looking sideways to my wife with a look of concern. Brusk would be a polite adjective for her attitude. But when she tried to upsell us on a double oven because the less expensive choice was “ugly,” I knew we may be in trouble. I commented to her directly that such a method was not productive. I decided to step away and allow my wife to be the primary customer. All I heard were admonishes that pricing couldn’t be guaranteed past very short windows, that we had unusual needs, and the attitude deteriorated when asked questions she couldn’t be bothered with. And the owner was sitting there all the time, so this must be how they communicate to their customers. We were basically thrown out of the store saying “we should go someplace else.” Well, we did. About 3 miles away is a PC Richards, and, what a surprise, we were greeted eagerly and treated with courtesy and respect. They tackled all our questions, worked diligently to meet some quirky installation concerns, presented model differences, made intelligent suggestions, all the things Art’s apparently don’t know how to do, and don’t care to give their customers. We bought a double oven, a cook top, and a washer and dryer for less money and no installation fees. By all reckoning, we saved over $1,000 and had a pleasant customer experience. So, thank you Art’s for your pathetic attitude, uncaring, toady demeanor, and shockingly poor respect for a customer who didn’t come in to kick the tires, but was ready to spend thousands of dollars, you...