Walker Furniture & Mattress Customer Pick-Up — Local services in North Las Vegas

On December 16th, my pregnant wife and I arrived at Walker where our experience was marred by several disappointments. James, our initial assistant, appeared disinterested in providing essential information such as warranty details and pricing. Instead, he merely followed us around. Additionally, his knowledge about the couches was lacking, initially suggesting that pillows could be washed, only to retract the statement upon realizing the material.

Fortunately, Mahtab stepped in, offering more comprehensive information. Despite this improvement, we encountered another setback when our couch was delivered on Sunday, the 17th. An automated call assured us that the setup crew would wear masks and shoe covers. However, upon their arrival on Monday the 18th, we were dismayed to find them wearing sneakers and walking over our new home's floors with their shoes on.

The situation worsened when the setup crew attempted to persuade us to accept a couch with missing stitching. Remembering Mahtab's advice not to sign if anything was amiss, we refused. Even when a manager became involved, they also tried to convince us to keep the damaged couch, contrary to the salesperson's recommendation.

Ultimately, we managed to have the crew take away half of the couch and reschedule the delivery. The entire process has left us thoroughly disappointed with the level of service and communication breakdowns we experienced.

EDIT. I Can say when walker has an issue they take is seriously and they did, they refunded me the cost of delivery and sent someone out to...

THE RUUUUDEST . Ha ! I came one day after a long day of work and was treated like I was going to ROB the place . I couldn’t believe my friend and I where treated in such a poor manner . We walked in and no one even spoke they just looked . This has happened on more than occasion at this location from different people who look like (trump supporters )treated me like a criminal . The woman in the front followed us around the store and we did not ask her for help , she had a attitude for no reason and at and told us this was only for people who had houses . I was shocked . I’m sure I make more than her and I’m how did she assume I did not live in a home ? Smh go to furniture world across the street it’s way better . Oh n btw I went there to get a table and was treated like Beyoncé and I came here and ended up purchasing a dresser and was criticized in front of by a sales rep while he was on the phone . He kept saying “ I know for that price ? My gosh “ . And you can hear the “boss “ clear as day on the phone saying OMG NO . All this is all because I asked what was the latest they delivered .😩I got my dresser tho it was coo but that delivery 100 even if u...

I love this store!!! The selection of furniture and home decor is great as is the prices and the customer service. I purchased a beautiful modular terracotta sectional from Ms. B and she was such a great help throughout the process. I wanted to add an armless chair to my sectional to make it bigger and Ms. B looked in her inventory and made it happen. Ms. B also helped with the ottoman that came with the sectional, measurements, and pricing. Ms. B helped in any way she could and was always very patient and accommodating. Stephanie was a fantastic help as well. Stephanie also helped with paper work and was always willing to answer any questions I had. Ms. B and Stephanie made themselves available at all times and went above and beyond to make sure my experience buying my couch was a good one. I will always shop at this location because of Ms. B...