Walker Furniture & Mattress Warehouse & Outlet Showroom — Local services in North Las Vegas

I was seriously considering the big name air-number bed, especially after seeing the prices of "regular" mattresses had gone up to approach the fancy air beds. I had nearly purchased one from Mattress Firm up the road, and the nice salesman (Kevin) there suggested that Walker Furniture was a good place to find the rest of the furniture I needed for my new house. His recommendation was too good, for his sale at least, because I also found my mattress at the Walker warehouse for a fraction of the price.

Kim was my sales person & I'll seek her out (and only her) when I next need furniture. You know how some sales people are almost stalkers in the store? Popping up like whack-a-moles every 120-180 seconds to offer informative tidbits about the way your butt should feel in a particular chair, the reason why, and which pricier chair would make your seating experience better? Kim DID NOT do that. She also didn't abandon me and was always within view across the store, but with the perfect balance of space so that I could waive if I had a question but not so close that I felt pressured. I was very upfront my first visit that I wasn't going to purchase furniture until my house closed, so nothing that day, and she never pushed for me to make a deposit or otherwise commit like so many stores did - which is ironic because the clearance center really did have some items that were legitimately of stock once they were sold. I saw my table as soon as I came in though. It just called to me somehow, and felt like it belonged in my kitchen. When I asked about the chair prices, Kim told me that the table came with 4 chairs & I felt a little woozy. My splurge-table instantly became a bargain & I was ready to stroll the entire store.

She explained that items with red tags were the actual items (floor models) for sale, with no others in stocks to purchase, but the blue-tagged items had stock and would be brand new items when purchased. She actually pulled mattresses up so that we could look for issues on a couple of bed frames & asked others for the specific "scratch/dent" details on a few that interested me.

Here again, I felt a little guilty for Mattress Firm Kevin, because I found my big brand name Mattress, brand new, for about half price.

A week later, my house closed, and I went back to see Kim. I should note here, I'd visited no less than 15 furniture stores between the time my offer was accepted & the house closed, so I knew what was out there.

I looked past the first lady, that was on the approach, for Kim and she broke out a giant smile. "Do you remember me?" I asked, a little surprised, because she had to have seen quite a few window-shoppers in the interim, but she said she did and walked me right to my table.

Yes, I would've left and come back another day if she wasn't working. Sales people, especially furniture & car sales, can make my eye twitch - so I wasn't going to pass on the rare saleswoman that didn't do so. But she was there, and seemed a little taken aback that I remembered her name and sought her out specifically. If Kim's boss reads this, don't let anything ruin her methods...please...she's introverts' dream purchasing facilitator.

Anyway, I know the three items that I was immediately ready to purchase, and planned to stroll the store for a few others & see what might also fit my house & budget. Kim's good at reading people, because when I asked: "Ready to go?" She said "I sure am!" and pulled out her pen and little notebook. We made quick work of the table & mattress, then she gave me space to hunt solo.

My behind hit every recliner in that store & I probably opened at least one drawer in each dresser. I got a stunning bed frame that's an unusual mix of dungeon and regal, and Kim helped me inspect every inch of the floor-model frame & even went so far as to go find out why one was less expensive than the other (there were 2 total). I also got a beautiful nightstand, basically my whole bedroom, and the table, for less than the pricey air bed. Delivered & assembled with care...

We went there the beginning of March to look for a new couch. Found what we were looking for. Art didn't have to do much, but he was very helpful and found a tape measure for us so we could make sure it would fit the area. Plus, the price was right. Thanks Art.

We decided that we would rent a truck to and pick it up instead of paying an $80 delivery fee for each item. Pick up was a breeze and the gentlemen were quick and efficient. I would have given it five stars just for this, however we have run into a few snags since.

The couch wan't unwrapped up for a few days because we didn't have time to assemble it. As we start to get the legs out and unwrap the couch, we notice a spot on the cushion (permanent cushion that is attached). I call the care center. Let me just say hold time is unacceptable. I was waiting on hold for over 15 minutes and had to hang up because I had somewhere else to go. I finally go a hold of a person later that day. Alisa in customer care was very helpful. She asked for photos of the spot and the wrapped couch. (I stopped unwrapping it as soon as I saw the spot.) I sent her the photos and they said they would take care of it. I could either get it cleaned or try and replace it which could take up to 6-8 weeks since there were no more in the outlet. So, I opted to have it cleaned and asked if the spot could be removed would they replace it and they said yes.

No one told me it would be two weeks to get an appointment for a cleaner to come out. I can't take a day off of work to wait around for a cleaner to show up. So, my couch is sitting not being used while I wait for a convenient time which is March 19th tomorrow. I was told that the cleaners would call to confirm my appointment today, March 18th. If I didn't answer I only had a small amount of time to call them back and confirm or my time would be cancelled for tomorrow. It is past one and I haven't even gotten a call yet. Plus, I have to wait around for a two hour window tomorrow which I won't know until they call me in the morning to give me my time window.

This is ridiculous and I feel held hostage waiting for someone to call. This is the main reason I have given Walker 3 stars because the lousy procedures they have to help their customers who run into snags. I haven't been able to use my couch since I picked it up on the 5th of March. They make you feel like it is your problem that you got a possible defective couch and they are not going out of their way to remedy the situation. The wait time to get this fixed is unacceptable. I have a bad feeling about the cleaning of this couch. I thought it may have been a grease stain but upon closer inspection it is crusty, like a possible glue stain. Plus, they haven't contacted me yet about tomorrow. People have a life and things to do and shouldn't have to wait around after spending a significant amount of money. Walker needs to look into their polices and procedures. I can't blame customer care for just following the protocol. Right now, I have a couch I can't enjoy until I find out if the stain can be removed or not. Oh wait, the cleaning company hasn't even contacted me? We will see if the stars go up or down in the...

MY EXPERIENCE AT THIS WALKERS STORE WAS HORRIBLE I BOUGHT A TWIN BED AND WHEN I BOUGHT IT THE SALES PERSON SUGGESTED THAT I BUY THE CARE PROTECTION PLAN HE SAID THAT IF IT GOT DAMAGED THEY WOULD REPAIR IT OF REPLACE IT I PAID $100 FOR NOTHING IT TOOK THEM A LONG TIME TO SEND A TECH TO COME TO FIX THE BED AND THE TECH THEY SENT WAS RUDE AND HE DID NOT KNOW WHAT HE WAS DOING HE ONLY CAME TO TIGHTEN A SCREW AND NOTHING MORE I CALLED BACK AGAIN AND AGAING IT TOOK THEM A LONG TIME TO SEND SOMEONE TO LOOK AT THE BED THAT THE OTHER TECK WAS SUPPOSE TO FIX BUT HE DID NOT DO ANYTHING AND THIS OTHER GUY WAS RUDE AND HE DID NOT DO ANYTHING EIHTER THEIR CARE PROTECTION PLAN COMPANY IS RUDE AND THEY DON'T KNOW WHAT CUSTOMER SERVICE IS I FINALLY GOT TO TALK TO ONE OF THEIR CUSTOMER SERVICE REPS HER NAME IS ALISA AND SHE TOLD ME THAT THE BED WAS DAMAGED BECAUSE IT WAS PLACED ON A TILE FLOOR AND THAT IT WAS MY FAULT THAT THE BED GOT DAMAGED FIRST OF ALL WHEN I BOUGHT THE BED YOUR SALES PERSON NEVER TOLD ME THAT IT WOULD GET DAMAGED IF IT WAS PLACED ON A TILE FLOOR YOUR SALES REP TOLD ME IT WOULD COVER ANY DAMAGED AND IF THEY COULD NOT FIX IT THEY WOULD REPLACE IT AND YOU HAD THE NERVE TO TELL ME THAT YOU COULD TELL ME HOW TO FIX THE PROBLEM AND NO ALISA YOU CAN NOT TELL ME HOW TO FIX IT YOUR STORE WAS SUPPOSE TO HONOR WHAT YOU GUYS SOLD ME THE REASON IM WRITNG THIS REVIEW IS TO WARN PEOPLE THAT WORK HARD TO EARN THEIR MONEY TO NOT BUY ANY FURNITURE AT THE WALKER FURNITURE OUTLET THAT IS ON CHEYENNE AND IF YOU DO DON'T WAIST YOUR TIME BUYING A CARE PROTECTION PLAN BECAUSE THEY WILL BE QUIT TO TAKE YOUR MONE BUT THEY WILL NOT RESOLVE YOUR PROBLEM THEY WILL KEEP THE MONEY AND WILL TELL YOU IT'S YOUR FAULT THAT THE FURNITURE GOT DAMAGED I KNEW THE FURNITURE I BOUGHT WAS NOT GOOD QUALITY BUT THAT IS WHY I ALSO BOUGHT THE CARE PROTECTION PLAN BUT THEY JUST REAPED ME OFF AND THAT IS WHY I WILL TELL ALL MY FRIENDS ACQUAINTANCES COWORKERS AND ANYBODY I MEET ABOUT HOW THIS STORE LIKES TO REAP OFF PEOPLE I GIVE 0 STARS...