CHOMP Delivery — Local services in North Liberty

Made a order chomp confirmed at 8:08pm with a delivery time of 8:45-9:00pm. Ok cool fine no problem, got regular updates - restaurant confirmed order, 8:26pm driver confirmed waiting at restaurant. 8:40pm driver on the way. 9:04pm with a delivery time of 9:15 time kept changing. Called restaurant. They were very polite tried to help get it sorted. Issue on CHOMPS end sending the order and the driver refused to wait for them to just make it. Shortly after cancelling order with the restaurant we get a call from someone at chomp trying to explain that it was the restaurants fault. They only received the order after the driver refused to wait and said he was calling the CHOMP office. How unprofessional that CHOMP would turn around and try to blame this business for their mistake all the while not owning up to the fact that it was their system that caused the issue. Poor handling of the situation by the driver when the restaurant was trying to make it right and just telling us to call customer service. Should have had my food 45 minutes ago. Have ordered through chomp many times but this will be the last. Haven't had a situation this frustrating with the other...

We have been loyal chomp user for a long time but the last few months it’s gone down hill. Our last two experiences were AWFUL. The first one was 50 minutes over are already 1hr delivery wait time. The driver never put they left the restaurant on the app but I called the restaurant and the had left with our order 30 minutes before I called. We are 5 minutes from the restaurant. They had our food for over 40 minutes after they left the restaurant. No good explanation when I called costumer support. Similar situation for our last order. Our order wasn’t here in the hour time frame it said on the app but the app said our driver had been at the restaurant for 20 minutes. I called the restaurant and they said the driver was not there and our food had been done and ready to go. When I got ahold of someone they said the delivery driver had multiple orders at the same time and we happened to be last in line. This is unacceptable to me. Long wait, cold food, lack of communication and sketchy that they have my food in their possession for so long when we live 5 minutes from...

Ordered pizza in Iowa. Chomp is their third party delivery service. The whole experience was a nightmare. Not only was the person delivering past the scheduled delivery time. They did not even give the recipient a phone call letting them know the pizza was delivered!!! On top of that they left the pizza at the front desk. The pizza did not have a receipt or a name on it! So there was a discrepancy as to who it belonged too! I have never heard of such a thing in my life!!!!!! Delivering a pizza no name no receipt and don’t bother calling the recipient the number that was provided to you on the order! Nah better to just drop the pizza and bail!!! With technology iPhones the least this company could have done was taken a pic of the food they left sitting getting cold for anyone to snag with no name and receipt!!!! Are we living in the stone ages??? Did you ride there on a...