Calabash Hardware and Home Center — Local services in North Myrtle Beach

The Ace Brand products are supposed to be covered by the Ace lifetime warranty which states: "Our hand tools carry a Full Lifetime Guarantee and all other Ace Private Label products are stamped with a Satisfaction Guarantee. If an Ace Private Label product fails to meet your satisfaction, simply return it to the Ace Hardware store where you purchased it for a free replacement." I was informed this morning that this is not the case at this Ace Hardware location. I attempted to return an Ace branded sprinkler, that I initially purchased in 2015, and replaced at this location in 2018, without issue. This visit, however, I was greeted by a portly beaded gentleman (I guess he worked there, he never wears the vest like everyone else ) that said I would need a receipt, although the "Ace" logo was clearly displayed. I offered my Ace card, he said that didn't help without a receipt. He called Amber, who informed me that this location no longer honors ace hardware's warranty, and only warrants purchases for 30 days, and only with a receipt, even though it was made with my Ace card. So, if you are considering an Ace hardware product, if you wish to have the warranty which is on the box or package honored, you must purchase it from a more reputable Ace Hardware location. This is unfortunate, as both the service and ease of having a printed warranty honored have been flawless in the past. Selection is phenomenal, service used to be as well. There is an Ace hardware in Cherry Grove (Boulineau's Ace Hardware). They provide the honesty and integrity, as well as the warranty, that you pay a little more for by...

Unhelpful. Needed help getting a bag of fertilizer to my car because it was heavy and burned my hands. They were getting ready to close and they were more concerned with getting people out. I first asked if they had gloves to help me with the bag. The one guy looked around the register area then said "no". That was it, he just ignored me after that. As I was leaving the store he unlocked the door to let me out and I could tell he wasn't planning to help me load the heavy bag of fertilizer, so I asked again if there was any one who could help. He finally agreed to help. After shoving the bag in the car I drove home feeling irritated that I had to practically BEG to get help. When my husband took it out of the car it was ripped from the manhandling and spilled in the car! JUST NOT WORTH ALL THE TROUBLE! I'll shop at the big box...

Bunch of incompetent liars. Went to store for a product which they did not have on hand. I said I would order online but I was assured that I would get it faster if they ordered and paid for it in their store. Was supposed to receive items within a few days any they would give me a phone call when order arrived. Never happened. Went into store over a week later & they said items had arrived but they don’t know where they were. After waiting over 30 minutes I decided to just get a refund. Then had to wait another 15 minutes in line in order to get refund only for the cashier to lie about the whole transaction & stated on computer that “Customer changed their mind.” I didn’t change my mind you but they lost the merchandise!! But they did smile at me the whole time while...