Los Nuevos Charros Mexican Restaurant — Restaurant in Calabash

The positive: The food was really good. Highly recommend the a la carte fajita quesadilla.

The negatives: The service was extremely slow, our waitress had poor attitude, and half of our table’s food was wrong. We called before we got there and asked about a wait and they said they had tables available. We got there 5 minutes after and ended up waiting 20+ minutes for a table, behind 3 other parties waiting. Also heads up you have to sign your own name in on the waiting list, even though there is a hostess. Hadn’t seen that before but oh well.

Our waitress wasn’t pleasant at all. There was indeed a language barrier but she acted kind of annoyed with us the entire time, even though both our kids were trying to interact and be kind. I don’t get how people in the service industry getting money from tips can treat customers like that.

We ordered our kid’s meal first but it took probably 30 minutes and they’re food was wrong. Then the rest came and some of our food was wrong and some was missing. These mistakes were met with no remorse, just more annoyance.

Finally the waitress said we could split the check at the front. When we went up there the person acted very confused and the waitress came over and proceeded to start doing math on her phone calculator. She started jotting down numbers on the receipt and I asked if they were actually able to split out the items and they said no. I said don’t worry about it and we just settled it later on Venmo. It was also really unprofessional one of the waitresses came over and was hanging onto the hostess and laying her head on her shoulder while we tried to pay. Really unprofessional.

Overall poor experience, food was the...

I am beyond amazed by my recent dining experience from last night! The food was excellent, each dish bursting with flavor and cooked to perfection. But what truly stood out was the service, particularly the remarkable efforts of a young hostess. She was handling seating and assisting guests with such poise and efficiency. What impressed me most was her initiative and dedication. Noticing that the servers were struggling, she stepped up to help bus tables, deliver chips and salsa, bring drinks, and even check on tables. She took on all these responsibilities calmly and respectfully, ensuring that every guest felt attended to. It's rare to see such a young person display such a strong work ethic and commitment to customer satisfaction. Her willingness to go above and beyond made our dining experience truly exceptional. I highly recommend this restaurant, not only for its delicious food but also for its outstanding service, especially the incredible contributions of this young hostess and she greeted everyone with such a big smile that no one can...

genuinely the best hispanic restaurant i've visited yet. the food was AMAZING. i have lot of good things to say. as soon as we stepped out of the car, it smelled GOOOOOD. they have such cute decorations and a great setup. the servers were all friendly and helpful- but celeste was the BEST! she was sweet and took great care of us. it was a bit slow when we visited so we were able to have some great conversations with her. the prices were great- especially for the amount of food they give you. the drinks were also amazing. it was just lovely. we were so happy we found this place- gonna visit again next year if we can!! thanks again to everyone who helped make it great- and thanks celeste!! she even gave us to go salsa. i love to go salsa. excuse the blurry photos- we were hungry so we took those picture as fast as possible.

OH, one more thing- least expensive appetizers i've ever seen, and also the yummiest. get the chorizo dip. you will not regret it.

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