Furniture Palace — Local services in Northwood

We went in an ordered a living room furniture set in may. The couch was delivered on time and was told by mid July for the ottoman, July came and went, nothing. August came and was never updated. Contacted the store and told it was gonna be September. September came and went, nothing. After being fed up with their continuous lies, we kept calling. I was told by Brent, the manager that he emailed his supervisor to get an update and would get back to me the next day. A week went by and nothing, 2 weeks went by, nothing. I called AGAIN bc no ones getting back to me and was told it would be delivered, Oct 20. That came and went,Per usual, how they operate, no update. Finally Oct 22 I called and was told it arrived oct.20th at their location and they failed to contact us, ONCE AGAIN. I knew we should of stuck with our original plan of going somewhere else and will inform anyone wanting to purchase furniture, of their extreme lack of communication and lack of customer care. Once they get your money, they turn their backs and sweep you...

Ordered tv stand and book shelf had to wait 5 weeks for it to come in but I was okay with that. Unfortunately I had to contact the store with no return call for 3 days only to be told I don't think we can it this item but my manager is looking to see the availability. Left conversation on Sunday with I'll give you till Friday when I get off work if you can't get it I want a full refund, no call. The Northwood store could not give me a refund, had to go to Central ave store to wait 20 minutes for a check. While waiting I was asked why I was canceling my order and I stated I didn't you did. I was asked if I still wanted my items they have them in the store I said I would never purchase from this store. Horrible experiencene never ever will I...

A year ago I purchased a sectional and the insurance that they offered. When they delivered the sectional and as I began to set it up I noticed the back side of one of the sectional pieces was dented in so I called furniture palace not once not twice but 5-6 times I called the company which we got the insurance from as well as emails 5-6 times I was told the insurance won't cover ! Even though that's how it was delivered then someone else called and said they will swap it out but after so many times calling and getting the run around we still have 1 piece of our sectional that is dented in from the back which I'm assuming is a broken board and it's been a year now !! VERY DISAPPOINTED INSURANCE IS NO GOOD!! THEY DO NOT STAND GOOD ON...