Burger King — Restaurant in Northwood

Today, 9/6/22, I visited the your location store #1795 in Northwood, OH at 3812 Woodville Rd. The lobby was closed due to low staffing so we went through the drive-thru. When we placed our order, the woman who took our order asked us to be careful when we pulled up to the window to get our food because there was a man standing at the window waiting for his order. We told her "no problem". When we pulled around I stopped the car 10-15 feet away from the man waiting at the pick-up window. He then signaled us to move up to him so he didn't hold up the line. Burger King

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Today at 2:29 PM

Today, 9/6/22, I visited the your location store #1795 in Northwood, OH at 3812 Woodville Rd. The lobby was closed due to low staffing so we went through the drive-thru. When we placed our order, the woman who took our order asked us to be careful when we pulled up to the window to get our food because there was a man standing at the window waiting for his order. We told her "no problem". When we pulled around I stopped the car 10-15 feet away from the man waiting at the pick-up window. He then signaled us to move up to him so he didn't hold up the line.

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43619

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3812 Woodville Road, Ohio 43619-1844



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Today at 2:29 PM

When I pulled up as the man had asked, someone started yelling. The woman who was taking payments LEFT HER AREA WHERE SHE WAS TAKING PAYMENTS, WALKED OUTSIDE UP TO MY WINDOW AND STARTED YELLING AT ME, TELLING ME TO BACK UP. She didn't speak softly or professionally, or ask nicely, she just started yelling at me. When I told her that the man had asked me to move up, she didn't apologize, she just kept yelling at me. When I told her she was wrong for yelling at me, she threatened me saying that "I better not come back here again". My 7 and 10 year old daughters were in the car with me and my wife. I was truly distraught, confused, verbally abused for absolutely nothing, highly offended and terribly treated. I had just paid for $20 worth of food and I felt robbed. There was no excuse for her to do ANY of the above. The manager apologized and admitted that she was wrong, however we were not offered any compensation, much less an apology from the woman who was so verbally abusive. Her name is Crystal, based on what her manager said.

I hope that this behavior is NEVER experienced by anyone else. Please be wary when...

My family and me went to get food there, $45 worth of food. First they forgot the taste tots, and they was sitting right in front of them, we ordered (6) six total burgers, 2 were double bacon cheeseburgers, 2 were reg hamburgers with ketchup only. I receive my bags, then go to my car to realize they didn't put bacon on either of the bacon bitters and both hamburgers had everything, I then take them back in to get it fixed, they give me been and I go back to car to find out they have me two bacon cheeseburgers with only one patty, I then had to go back to correct the order once again. Finally they got the order correct but the order was so cold the cheese would not melt and bacon was extremely cold, I have had to go in 3 times by now so I cut my losses and try to contact their corporate offices, we usually use the app, but the app was down when we went to order so we had to order inside and didn't get the receipt for the order, only to realize they will not help without my receipt. Would not recommend it and it is another reason burger kings are closing all scross...

I've visited this burger king a few times now over the past couple of months. Most recently this morning. I have to say that this staff is extremely friendly. You don't get that much anymore at a fast food place. The food is always hot and fresh and one thing that really stood out to me today was my Sausage egg and cheese croissant. It's my favorite breakfast item at BK. Every time I get it here it's plump round and looks like the picture. Other places I've gotten the same it's always been flattened and not very visually appealing. 5 stars to the Woodville Road BK hope you all see...