New England Ice Cream Corporation — Local services in Norton

It appears that there was a significant miscommunication regarding my appointment time, which led to a frustrating interaction with the receiving personnel. The guy with all the tattoos

According to the paperwork I received from the broker, my appointment was scheduled for 7:00 AM. However, upon checking in at the receiving office, I was not informed that my actual appointment time was 12:00 PM. Instead of receiving clear communication, I encountered difficulty obtaining basic information.

When I asked about my appointment time, the receiving worker responded in an agitated manner and repeatedly questioned whether I could drive—an inquiry that seemed unrelated to my request. Eventually, he confirmed that my appointment was at noon. I acknowledged this information and simply expressed that I wanted to be informed so I would not need to repeatedly check in for an update.

Later, he approached my Truck and I hand over my paperwork and politely asked why he seemed frustrated, as my only intention was to clarify the scheduling confusion. His demeanor became even more defensive and confrontational, escalating the situation unnecessarily. When I suggested that he remain calm, he became visibly upset and walked away.

This interaction felt unprofessional and unnecessarily hostile. While I understand that warehouse environments can be high-pressure, professional and respectful communication should always be maintained. Moving forward, it would be beneficial if appointment discrepancies were communicated more effectively upon check-in to prevent confusion and...

I am writing to express my deep disappointment with the behavior of the individual who came to pick up the freezer from our store—Mr. Chipman. Unfortunately, his conduct was highly unprofessional and unacceptable.

He arrived without any prior notice or introduction, accompanied by another individual, and simply stated, “We’re here to pick up the freezer.” He provided no company identification, no explanation of the pickup, nor did he clarify the reason behind the visit. When I asked who he was, which company he was representing, and why we were not contacted ahead of time to schedule a proper pickup, his response was even more troubling.

He said, “You could have sold the freezer, so we don’t call—just show up unannounced. It’s like a car payment: if you don’t order enough, we come to pick up the freezer before you sell it.”

This comment was both inappropriate and offensive. It implied that we were being dishonest, rather than acknowledging that some days are simply slower for business. Instead of making assumptions, a simple phone call or check-in could have helped us find a solution together.

This experience has left me very disappointed and concerned about the lack of professionalism shown. I hope this is not reflective of the values your company upholds, and I would appreciate a response addressing...

Reloacted to their new facility in Norton. Had a delivery there today at 0900 hours at 222 Mansfield in Norton. Very clean and new facility. Unnoticeable sign out front. Got there 30 minutes early. Was placed in a door right away. Another 25 min before they touched me and 2 more hours to unload and get bills back to me. At least they didn't charge like most places. All in all, a good place to deliver. This review is solely on my commercial delivering experience and this review has nothing to do with their way of handling business with other businesses...