Sono Marine Electronics — Local services in Norwalk

I had a very disappointing experience with this business regarding the installation of a radar system on my boat. The radar began having issues not long after installation, and despite two service visits, the problem was never resolved. What’s most frustrating is that the issue was reported during the warranty period, but instead of fixing or replacing the faulty unit at that time, the business delayed and failed to take effective action.

Now that the warranty period has passed, they’ve acknowledged the radar itself has failed but are refusing to cover the cost of replacement or labor—leaving me to deal with the consequences of a defective product and an incomplete installation. Their only offer is to bill me for further work on a unit that was never properly addressed in the first place.

I expected better service and accountability. Based on my experience, I cannot recommend this business and would caution others to be careful before trusting them with high-value marine...

Brandon and Lauren run a superior marine electronics business located in Norwalk Cove. I have a german-built sailboat built to EU standards, converted for use in the US, and it has been challenging to find a qualified, responsive and thoughtful electrician to keep everything running properly. In the past year SONO has addressed issues with my charger/inverter, installed new house, engine and thruster batteries, and helped troubleshoot and then source a new radar, all done quickly, professionally and at a fair price. Brandon has been very helpful with a few pesky B&G issues, when professional help has been required. Several fellow boat owners in the area similarly find his work top notch. A highly...

I have been a Captain for many years . I was referred brandon by Rob the owner of Norwalk Cove Marina after a lightning strike while on the hard in there yard. After Brandon got most of the work done he promised he would come to Florida and finish what he was paid for. Over 100,000. . He is refusing to stand by his word. Yes I am older and I still believe that a mans word is his bond. His word is worthless . As for the quilty of his work . If it Is simple he can handle it. Problem is nothing is simple. I understand there is not a lot of options up there. But run run run away from them and Norwalk Cove marina. They do not stand behind...